EBK UNDERSTANDING BUSINESS
12th Edition
ISBN: 8220106844298
Author: Nickels
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 16.3, Problem 16.3BQ
Summary Introduction
To discuss: The ways in which effective follow-up procedure help to sale more products.
Introduction: The procedure to handle the complaints of the customer, provide solutions to the needs and requirements of the customer and quickly supply for the requirements of the customer, after sale is known as follow-up.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
What is the objective of the sales presentation? Howmight you overcome buyer objections?
If a salesperson tells a manufacturer that the machine the salesperson is selling is better than competing machines because it will last longer, what approach should be used to estimate the value of this differentiating factor?
Based on the comment that “customers don’t want to be sold,” what should a salesperson do to sell to a customer?
Chapter 16 Solutions
EBK UNDERSTANDING BUSINESS
Ch. 16.2 - Prob. 16.2AQCh. 16.2 - Prob. 16.2BQCh. 16.2 - Prob. 16.2CQCh. 16.3 - Prob. 16.3AQCh. 16.3 - Prob. 16.3BQCh. 16.3 - Prob. 1TPCh. 16.3 - Prob. 2TPCh. 16.3 - Prob. 3TPCh. 16.4 - Prob. 16.4AQCh. 16.5 - Prob. 16.5AQ
Ch. 16.5 - Prob. 4TPCh. 16.5 - Prob. 5TPCh. 16.5 - Prob. 6TPCh. 16.6 - Prob. 16.6AQCh. 16.6 - Prob. 16.6BQCh. 16.6 - Prob. 7TPCh. 16.6 - Prob. 8TPCh. 16.6 - Prob. 9TPCh. 16 - Prob. 1CECh. 16 - Prob. 2CECh. 16 - Prob. 3CECh. 16 - Prob. 4CECh. 16 - Prob. 1CTCh. 16 - Prob. 2CTCh. 16 - Prob. 3CTCh. 16 - Prob. 4CTCh. 16 - Prob. 1DCSCh. 16 - Prob. 2DCSCh. 16 - Prob. 3DCSCh. 16 - Prob. 4DCSCh. 16 - Prob. 5DCSCh. 16 - Prob. 1PPTCh. 16 - Prob. 2PPTCh. 16 - Prob. 3PPTCh. 16 - Prob. 1VCCh. 16 - Prob. 2VCCh. 16 - Prob. 3VC
Knowledge Booster
Similar questions
- You were recently hired as a new sales manager and are about to conduct your first evaluations of individual salespeople. You have called a sales staff meeting to explain what you plan to do. How would you plan to use salesperson job satisfaction in your evaluations?arrow_forwardWhat is the objective of the sales presentation? Howmighl you overcome buyer objections?arrow_forwardHow can a salesperson use personal selling skills in utilizing existing knowledge and gathering new information from the customer in order to advance the sales process. What are different ways to generate good customers referralsarrow_forward
- What core values should every salesperson possess? What is your opinion of the role of learning in sales?arrow_forwardWhat measures are in place to ensure the security and privacy of customer information during after-sales interactions?arrow_forwardHow to Create an Effective Sales Presentation?arrow_forward
- Personal selling is a direct communication between a sales representative and one or more prospective buyers in an attempt to influence the purchase decision. The textbook outlines five advantages of personal selling. Please list the five advantages.arrow_forwardA referral is a prospect that is provided to the salesperson by the company. Select one: True Falsearrow_forwardIt is indispensable that salespeople thoroughly understand their potential customers' wants and needs and at the same time efficiently communicate the benefits of the products and services of their company offers. Determine the Sales training program content that you would recommend to your Sales Director for your annual sales training conference to enable you achieve your sales objectives.arrow_forward
- Is this statement true or false? Sales management refers to the individuals who build and maintain relationships with customers.arrow_forwardWhat are the best practices for creating and maintaining a successful sales forecasting process?arrow_forwardYou have been hired as a consultant by a major beverage manufacturer. Ensure that, as part of your overall marketing strategy, you address and describe the measures that can be taken to increase the company's online visibility. Before releasing a website to the public, ensure that it has undergone extensive testing.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
