Concept explainers
Case summary:
The assistance of robotics and artificial intelligence (
Company C also collects the data that informs its constant efforts to make its software more efficient and it really helps to increase the efficiency of the software and its performance. The chatbot H can able to respond within four to five minutes to every potential lead and around 60% of these contacted leads will respond and it really helps to increase the customer relationship quality. Some customers even ask to see the chatbot without knowing that they talk with software and now the company is planning to introduce new technologies like incorporation languages other than English.
To discuss: in what manner the chatbots help to provide customer service by applying the service gaps model.
Want to see the full answer?
Check out a sample textbook solution- What are the potential negative implications of utilising an email service for the purpose of monitoring customers' communications?arrow_forwardWhy it is important for the service business to interact with their customers through social media when there is a discrepancy happen because of their service? How this become a strategy to a business?arrow_forwardState the two fundamental e-business models?arrow_forward
- What service quality dimensions can chatbots help a firm?arrow_forwardWhat drawbacks does business networking have? The difficulties are described along with potential solutions.arrow_forwardDescribe how e-business is altering established company models to maximize client value in your own words.arrow_forward
- What drawbacks does business networking have? The issues are described, along with some potential solutions.arrow_forwardExperts predict that the internet social media and E-business Will continue to expand along with related computer technologies. What effect will this expansion have on how businesses connect with customers in the future?arrow_forwardExplain subscription and pay-per-view e-business models.arrow_forward
- There is a possibility that email providers may run into problems when analysing customer communications.arrow_forwardShould phone companies share customers information with third party companies? Why or why not?arrow_forwardIn what ways can business networking come with drawbacks? Explain the problems and any solutions you can think of.arrow_forward
- Principles Of MarketingMarketingISBN:9780134492513Author:Kotler, Philip, Armstrong, Gary (gary M.)Publisher:Pearson Higher Education,MarketingMarketingISBN:9781259924040Author:Roger A. Kerin, Steven W. HartleyPublisher:McGraw-Hill EducationFoundations of Business (MindTap Course List)MarketingISBN:9781337386920Author:William M. Pride, Robert J. Hughes, Jack R. KapoorPublisher:Cengage Learning
- Marketing: An Introduction (13th Edition)MarketingISBN:9780134149530Author:Gary Armstrong, Philip KotlerPublisher:PEARSONContemporary MarketingMarketingISBN:9780357033777Author:Louis E. Boone, David L. KurtzPublisher:Cengage Learning