Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 11, Problem 3OC
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Ways to measure the success of customer satisfaction:
In a business model, it is very important to analyze the data. It is impossible to measure the success of customer satisfaction without using any metrics. Customer service metrics include:
- Cases that has been closed the same day:
- The issues regarding the automobile should be observed and resolved as early as possible.
- Number of the cases that are handled by agent:
- Some issues are handled by agents that should be known so that the risk of hampering the company’s reputation can be avoided.
- Number of service calls:
- The number of services calls should be recorded and the issues should be taken care.
- Average number of service requests by type:
- There are many types of service requests and each one is dealt in its own way...
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Check out a sample textbook solutionStudents have asked these similar questions
Is it your opinion that customer-centric organizations generate more revenue, given the potential influence that service has on customer retention? Give me at least three justifications for your response.
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Chapter 11 Solutions
Business Driven Technology
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- How may a company's success or failure be affected by the amount of job satisfaction of its employees?arrow_forwardList and explain the factors that are the most important for your job satisfaction.arrow_forwardHow might a company's success or failure be affected by the level of job satisfaction of its employees?arrow_forward
- Explain how and why business mergers and other ties have affected employee morale.arrow_forwardHow may employees' degree of contentment at work affect a company's chances of success or failure?arrow_forwardHow can I effectively collect information for a thorough how-to guide on running the business? If you run a sequential search for 4000 names, how many potential outcomes do you think there will be?arrow_forward
- What methods should a business employ to reduce the churn rate in order to properly manage customer relationships?arrow_forwardWhat are the advantages of better customer service?arrow_forwardTesco Revenue by Location between 2018 and 2022 Year Number of stores Uk & ROI Revenue (£m) Central Europe Revenue (£m) Tesco Bank Revenue (£m) Total Revenue (£m) 2018 7,033 38,656 6,343 1,047 46,046 2019 6,993 44,883 6,030 1,097 52,010 2020 4,613 45,752 3,968 1,068 50,788 2021 4,673 48,848 3,862 735 53,445 2022 4,752 49,984 3,862 922 54,768 State the specific actions or steps in Excel that will produce a list/display of those years where Tesco’s Central Europe division generates less than £4,000,000,000 in revenue?arrow_forward
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