Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 10, Problem 28P
a)
Summary Introduction
To determine: The normal time for the operation.
Introduction: The time study is the basis that helps set the standard time; it would time a sample of the performance of the worker.
b)
Summary Introduction
To determine: The standard time for the operation.
Introduction: Time study is the basis that helps set the standard time; it would time a sample of the performance of the worker.
c)
Summary Introduction
To determine: The number of the
Introduction: The sample size is required to determine the number of observations that are necessary to find the true cycle time.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
A traditional job description enumerates the relationship of each job to overall goals.
Question 17 options:
True
False
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold…
13-2. (Pareto Chart & Fishbone Diagram). Smith, Schroeder, and Torn (SST) is a short-haul household furniture moving company. SST"s labor force, selected from the
local community college football team, is temporary and part-time. SST is concerned with recent complaints, as tabulated on the following tally sheet.
Complaint
Broken glass
Delivered to wrong address
Furniture rubbed together while on truck
Late delivery
Late arrival for pickup
/////
///
/////
/////
//
///// /////
Missing items
Nicks and scratches from rough handling /////
Soiled Upholstery
///// /////
Tally
///// /
///
/////
I
//
///// ///// ///// ///
a. Use a Pareto chart to identify the "few vital" complaint problems.
b. Use a cause-and-effect diagram to identify potential causes of the complaints
Chapter 10 Solutions
Operations Management
Ch. 10 - Prob. 1DQCh. 10 - Prob. 2DQCh. 10 - Prob. 3DQCh. 10 - Prob. 4DQCh. 10 - Prob. 5DQCh. 10 - Prob. 6DQCh. 10 - Prob. 7DQCh. 10 - Prob. 8DQCh. 10 - Prob. 9DQCh. 10 - Prob. 10DQ
Ch. 10 - Prob. 11DQCh. 10 - Prob. 12DQCh. 10 - Prob. 13DQCh. 10 - Prob. 14DQCh. 10 - Prob. 1PCh. 10 - Draw an activity chart for a machine operator with...Ch. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - Prob. 18PCh. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 30PCh. 10 - Prob. 31PCh. 10 - Prob. 32PCh. 10 - Prob. 33PCh. 10 - Prob. 34PCh. 10 - Prob. 35PCh. 10 - Prob. 36PCh. 10 - Prob. 37PCh. 10 - Prob. 38PCh. 10 - Prob. 1CSCh. 10 - Prob. 2CSCh. 10 - Prob. 3CSCh. 10 - Prob. 4CSCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VCCh. 10 - Prob. 4VC
Knowledge Booster
Similar questions
- Define: 1.Severity Rate (SR) 2.Average Workdays Lostarrow_forwardhelp pleasearrow_forwardQuestion 7 Complete Mark 1.00 out of 1.00 P Flag question Positive work ethics involves attitude, behavior, respect, communication, and one more thing. What is that? a. Discrimination b. Selfishness • c. Cooperation d. Unfairnessarrow_forward
- How to Work sampling compared with stopwatch time study?arrow_forward5. The manager of Asombrado Bounty Office, Charles Badillo, estimates his employees are idle 25%of the time. With that problem, how many work samples are needed to consider within 3%accuracy and have 95.45% confidence level. 6. At ASP Micro Manufacturing, Inc. workers press semiconductor into predrilled slots on printed-circuit boards. Determine the normal time of the operation in seconds. The elemental motions for normal time used by the company are as follows:• Reach 6 inches for semiconductors 10.5 TMU• Grasp the semiconductors 8.0 TMU• Move semiconductor to printed-circuit board 9.5 TMU• Position semiconductor 20.1 TMU• Press semiconductor into slots 20.3 TMU• Move board aside 15.8 TMU 7. The semiconductor used in Costin Calculator has 5 components with the consistency of 90%, 95%,98%, 90%, and 99%, respectively. How reliable is one product of calculator?arrow_forwardEsc Hg Time: 1 hour, 51 minutes, 08 seconds. * Question Completion Status: 1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 31 32 19 20 21 22 23 24 25 26 28 29 30 A Moving to another question will save this response. Question 16 of 32 Question 16 1 points Save Answer CASE: The correct implementation of new product development process helps minimize the risk of product failure. When Netflix wanted ideas for improving the accuracy of its Cinematch online recommendation system, it decided to "open it up to the world," promising a $1 million prize for the best solution. QUESTION: Identify the idea generation tool used by Netflix in this example. *** For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIUS Paragraph V AV V Ix V L %0 V System Font V 12pt 8 C FS BI A+ F3 B ! 1 F1 @ F2 F4 2 TW 11 الالالال ER F6 T 6 F7 Y & 17 F8 * U 8 F9 ( F10 9 27 - F11 0 POWERED BY TINY PriSc F12 P 1 Insearrow_forward
- Q3arrow_forwardA. Case Study: Designing a Comprehensive Employee Orientation Program for XYZ Global Corporation Background:XYZ Global Corporation, a multinational conglomerate, is undergoing a significant expansion, with new hires joining from diverse cultural backgrounds and professional experiences. The Human Resources department has been tasked with designing a comprehensive employee orientation program to ensure a seamless onboarding experience for all employees. Question- Identify the key topics and information to be covered during the orientation.arrow_forwardOnly Human Resource personnel within an organisation are responsible to strengthening the talent pool. Question 14 options: True Falsearrow_forward
- Claudine Soosay recorded the following times assembling a watch: Observation No. 1 2 3 4 5 6 7 8 Performance rating is given as 95%. a) The average time of Claudine for the operation = Time (minutes) 0.11 0.09 0.11 0.09 0.15 0.10 0.09 0.10 Observation No. 9 10 11 12 13 14 15 16 minutes (round your response to three decimal places). Time (minutes) 0.11 0.09 0.11 0.10 0.11 0.12 0.14 0.10arrow_forwardQuestion 2 Mr Letsomane is the supervisor in fast growing company that manufactures and assembles office furniture. Since the inception of the company, they have been using job specialisation to accomplish their tasks. However, of late there have been delays in finished goods, morale is low and returns have increased. Explain to Mr Letsomane the advantages and disadvantages of job specialisation and further discuss with him the three methods of job design that can help reverse the problems caused by job specialisation.arrow_forwardQUESTION 1 Human resource audits help human resource manager to collect data on metrics and normally managers use a benchmark. Discuss what is the focus and scope of human resource audit.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.