Operations Management
Operations Management
11th Edition
ISBN: 9780132921145
Author: Jay Heizer
Publisher: PEARSON
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Chapter 10, Problem 5P
Summary Introduction

To draw: A process chart to install a memory board to a computer.

Introduction: A process chart is a type of chart that uses symbols to represent the movements and actions of people. It helps to identify the non-value added activities. Thus, it is possible to make the process more efficient by avoiding redundant steps.

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Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.   June 1   out of orange yogurt  produce not fresh bread stale  lemon yogurt past sell date checkout lines too long  couldn’t find rice overcharged  milk past sell date double charged  stock clerk rude meat smelled strange  cashier not friendly charged for item not purchased  out of maple walnut ice cream couldn’t find the sponges  something green in meat meat tasted strange  didn’t like music store too cold…
Question 40 40 Listen Which of the following work activities that effectively limits throughput of a process? O a) 1 Work Activity 11 240/hour b) 2 and 5 O c) 1 and 5 d) 3 and 4 Work Activity 2 60/hour Work Activity 3 20/hour Work Activity 4 24/hour Work Activity 5 80/hour
Question 32 A specification for bottle filling has an upper limit of 9.16 ounces and a lower limit of 9.12 ounces. The process is stabilized and centered at the specification mean, with a process width of 0.05 ounces. What is the process capability ratio? W F2 OA4 OB, 0.5 OC. 1.25 OD. 1 O.E. 2 OF, 0.8 #3 A Moving to another question will save this response. ㅁㅁ 13 E 4 DOD R F4 5 F5 MacBook Air V6 3) T T F6 Y & 7 ◄◄ F7 ► 11 8 F8 ( 9 F9 O F10 4) P Question 32 of 42 F11 B + € F12
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