Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 1, Problem 8PA
Summary Introduction
To determine: The dry cleaners that are not on the efficient frontier.
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A large city in the mid-West needs to acquire a street-cleaning machine to keep its roads looking nice year-round. A used cleaning vehicle will cost $85,000 and have a $20,000 market (salvage) value at the end of its five-year life. A new system with advanced features will cost $150,000 and have a $40,000 market value at the end of its five-year life. The new system is expected to reduce labor hours compared with the used system. Current street-cleaning activity requires the used system to operate 8 hours per day for 20 days per month. Labor costs $50 per hour (including fringe benefits), and MARR is 12% per year.]
Because service organizations require high-touch relationships with customers, which of the following characteristics of the service organization is most important to meeting this requirement?
Hiring and training
Customized services
Flexible systems
Adjustable capacity
A service that does not include any tangible component, such as with counseling is called a :
High quality service
tangible product
Pure service
Mixed product
Chapter 1 Solutions
Operations Management
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- Randy, James, Michael, Sophie, and Emily are employees of an organization. Their boss has requested them to gift-wrap toys for some children in their local community. Calculate Emily's efficiency, if an average employee takes an average of 10 minutes to complete a gift-wrap. The average production by each employee in an 8-hour workday is as follows Randy- 66 packages James- 48 packages Michael- 59 packages Sophie- 52 packages Emily- 48 packages A. 0.90 (90%). B. 1.50 (150%). C. 9.0 packages per hour. D. 1.50 packages per hour. E. 9.0 minutes per package. F. 1.00 (100%)arrow_forwardTwo retailers compete on costs and the ambience of their retail stores. They are identicalin all other dimensions of customer utility. Retailer A is cheaper than retailer B. RetailerA also has the better ambience. Does this mean that retailer A is on the efficient frontier? Yes or no?arrow_forwardMake a reflection about this topic given maximum of 300-400 words. Topic: Service Qualityarrow_forward
- Discuss any 3 dimensions of SERVQUAL at theme park or cinema that you may evaluate upon its service quality.arrow_forwardUsually, it takes days to offer a service in e.government. Select one: a. True b. Falsearrow_forwardPlease do not give solution in image formate thanku. Avis Company is a car rental company that is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 3 minutes. The average traveling time (round-trip) is 10 minutes. a.How many Avis buses are traveling to and from the airport? (Do not round intermediate calculations. Round your answer to 1 decimal place.)arrow_forward
- Explain how to decide whether a process is capable of delivering a service or product that meets the requirements.arrow_forwardFour regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normalservice time to deliver these shipments is two business days. The four carriers competewith each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight(cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class70. The service quality rating measures a carrier’s loss and damage record and goesfrom 0 (poor quality) to 100 (high quality). Which of these LTL carriers are on the efficient frontier?arrow_forwardA fleet repair facility has the capacity to repair 800 trucks per month. However, due to scheduled maintenance of their equipment, management feels that they can repair no more than 600 trucks per month. Last month, two of the employees were absent several days each, and only 400 trucks were repaired. Calculate the utilization of the repair shop. Calculate the efficiency of the repair shop. Discuss the utilization and efficiency of this repair facility. What can be done to improve the operations at the facility?arrow_forward
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