Operations Management
2nd Edition
ISBN: 9781260484687
Author: CACHON, Gerard
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 1, Problem 7CQ
Summary Introduction
To determine: The example of a system inhibitors.
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An employer interviews a job candidate for 15 minutes. On the basis of this interview, the employer decides that the candidate will perform well in the job, so he hires her. This is a case of a:
O A. sound decision because the employer is making use of available information.
O B. sound decision because the employer is employing base rates.
O C. potential error because the employer is assuming that a small sample of information (the interview) is representative of a broader pattern (job performance).
O D. potential error because the employer is relying on schema-based reasoning rather than deduction.
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O Mark for Review What's This?
Question 18 of 45
A base rate is defined as information:
O A. that helps us to identify which specific candidates have a target property.
O B. about the broad likelihood of a particular type of event.
O C. indicating the internal variability of a set or category.
O D. that can be used to diagnose an individual category member.
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O…
Which of the following is true of preferred customer perks?
a.
Giving away these perks is not particularly profitable for the company in the long run.
b.
The customers receiving these perks do not talk about them lest other customers get angry.
c.
The customers receiving these perks are disproportionately profitable for the company.
d.
Companies are usually quite indiscreet in providing these perks in order to attract more customers.
_____ results from a cognitive comparison between a consumer's expectations and the consumer's actual performance perception.
a.
Disconfirmation
b.
Attribution
c.
Disintegration
d.
Consumer inertia
Which of the following is a Promoting the organization’s products or services is a responsibility of the:
Group of answer choices
A: Fulfilling a customer order
B: Identifying a customer
D: Creating an invoice
E: Hiring an employee
Chapter 1 Solutions
Operations Management
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- 4. Which one of the following is an example of a well-written, measurable performance standard? O A. Customer service representatives should be energetic and pleasant to customers. O B. Police should respond to a call within a short period. O C. Desk clerks are expected to check out approximately 15 customers every half hour. O D. Resident dorm advisors should be accessible to students Mark for review (Will be highlighted on the review page) >arrow_forwardThe following sentence is an effective way to point out an employee error: "Your failure to review the email carefully led you to make several mistakes" True or False True Falsearrow_forwardA "decision procedure" for detecting a characteristic is . . . Select one: a. a procedure requiring an intelligent person to deliver a decision in a finite number of steps b. a mechanical procedure that will answer the question in a possibly-infinite number of steps c. a mechanical procedure that will usually answer the question in a finite number of steps d. a mechanical procedure that will always determine the presence of the characteristic in a finite number of steps e. any procedure that will provide an answer in a finite number of stepsarrow_forward
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- Which of the following is an effective way to reduce guest walks or skips? (select all that apply) If an employee sees a guest leave without paying the bill, management should be notified immediately. Have a cashier available and visible at all times in a central location in the dining area. The manager should publicly embarrass the guest who tries to leave without paying the bill so that this situation will not happer again. Train employees to be observant of exit doors near restrooms or other areas of facility so that the guest will not leave without paying the bill.arrow_forwardThe process of defining a problem must address which of the following questions? O A. "When did we discover the problem?" O B. "Whose problem is this?" O C. "How much will it cost to solve the problem?" D. "Which solution should we use?" O E. "Whose fault is the problem?"arrow_forward1-Government, law, and order services category is one of the e-government service preferences, which contains all of the examples except: Select one: a. Child care information b. coast guard information c. consumer protection d. crime and government reportsarrow_forward
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