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Q: Is the mechanism designed to optimise the customer's expected value?
A: Consumer value is described as the consumer's satisfaction obtained (or expected to experience) as a…
Q: Lulu’s Dancewear operates a garment manufacturing business that employs 35 operators who work 7…
A: The question is related to Production Management. In the given question there are 35 operators and…
Q: Classify the following services by their degree of customer contact (high, medium, or low). Also,…
A: The four key elements for successful service delivery system are service culture, service quality,…
Q: Who among the following customers would most likely qualify as a major customer? I. Ana, an…
A: Major Customer means with respect to the Company, any customer of the Company and its Subsidiaries…
Q: Grocery List is a service for students who live on campus that orders and delivers groceries. We…
A: There are different organizations and industries that are active these days. There are different…
Q: Comment on the present system of Heartha Hardware and Construction Supplies. Using process…
A: Introduction: The term Market refers to an exchange of goods and services between the buyer and the…
Q: These systems typically have a dashboard that gives an overall view of the three functions on a…
A: “Hi and thanks for your question as you have asked for multiple questions at the same time we will…
Q: characteristics of service is most likely the source c
A: The service is defined as the activities, benefits and satisfactions which are offered by the…
Q: A company is considering opening a fast-food service operation (drive through). Prior research shows…
A: Arrival Rate( )=24 cars per hour A single-server operation can be said as one service window during…
Q: Which of the following statement is relevant to services? a. Services can be measured b. Services…
A: Services are intangible cannot be touched, stored and perished.
Q: Are service operations with a high degree of customer contact more or less difficult to control than…
A: Service operations encompasses and implements processes and day-to-day activities to create value to…
Q: Both the provider and customer affect the service outcome. O True False
A: Since you have asked multiple questions, we will solve the first question for you. If you want any…
Q: Larry Ellison starts a company that manufactures high-end custom leather bags. Hehires two…
A: Number of employees 2 Average production time=1.8 days Standard deviation=2.7 days Inter-arrival…
Q: _______ Services differ from the production of manufactured goods in all ways except that services…
A: Services- The intangible, non-physical parts of an economy that are opposed to goods that could be…
Q: The process of creating value online is called what?
A: The correct option is e) Value chain
Q: Which of the following statements are correct about services and service design? Select ALL which…
A: Service design is the activity of planning and managing people, infrastructure, information, and…
Q: Which of the following is a product or service related activity? a) making sales calls b)…
A: A product can be defined as any tangible item that is made available for the consumer or use.…
Q: Most service operations provide combinations of, O a. goods and services O b. low- and high-contact…
A: 7. Correct answer is option d Make to order and make to stock operations example Burger king
Q: Evaluation Service process Consumer participant Consumer-provider interface Consumer Consumer…
A: Information technology delivery via service management is customer-focused. Value delivery to…
Q: Beauty Salon serves approximately 1,200 customers annually. These are the breakdown of its…
A: No of Customers = 1200 Average Spending = 500 No of visits per customer in a year = 6 Projected…
Q: The relationship between intermediate and final goods to produce a particular service is a…
A: FINAL GOODS: Final goods refers to those goods which are used either for consumption or for…
Q: It is a stage of the process that appears inefficient and causes the customer to wait longer. a.…
A: A process is flow of steps which contains multiple stages of activities. Here, we can identify the…
Q: A service system is a O a. Configuration of resources and technology to deliver intangible items O…
A: Intangible items are those items that cannot be touched and have no physical appearance.
Q: procedural dimension of service
A: Service suppliers need to know what clients (inside or outside) care about. Service quality is a…
Q: Find some service guarantees in everyday life and bring them to class for discussion.
A: One example of a service guarantee can be found with a wireless cell phone provider whose services…
Q: List some occupations or sporting events where the ending is a dominant element in evaluating…
A: The dominant element is termed as having initial control, influence or authority. The dominant…
Q: Planning service capacity involves consideration of the mean arrival rate and the mean service rate.…
A: The quality of service indeed declines when the mean arrival rate exceeds or gets too close to the…
Q: Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in…
A: 1.
Q: There is no need for governments to be aware of the service and resource requirements of their…
A: Government provides IT resources to its employees to enhance their efficiency and productivity.…
Q: Rajesh, a Junior System Administrator with the MIS department, clocked in 4 minutes and 27 seconds…
A: Business ethics describes the morals and principles an organization approved in its whole…
Q: true or false 3 The same person requires different combinations of products and service depending…
A: There are different products and services that are required in society. The products and services…
Q: The Service Transaction Is Conducted Remotely Developments in telecommunications, online technology,…
A: Many businesses are moving to the digital platform because of increased penetration of smartphones…
Q: A service triangle consists of these four features.
A: Service triangle - It is also service marketing triangle which will help in understanding the…
Q: Service requires employees to interact with customers. What are the potential challenges to provide…
A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: strategy during uncertaninty?
A: The Grab company is one of the most highly-valued startup tech-based in Southeast Asia operating in…
Q: When a tangible product is NOT included in the service, it is calleda pure service.a knowledge-based…
A: A tangible product is a physical object that can be touched and seen. Goods are mostly tangible…
Q: A service process map should: O All of the other O Be easily understandable O Reflect the cause of…
A: A service process map is a visual aid for picturing the inputs, activities, outputs, people, and…
Q: 9. Choose the best answer. Which of these is the entity in the supply chain responsible for…
A: The supply chain of today is vast, complex, and ever-changing, necessitating agility in order to be…
Q: Explain how to decide whether a process is capable of delivering a service or product that meets the…
A: The method refers to the parts or steps that lead to or achieve the final objective. The procedure…
Q: The Kahfi ATM machine of Marybank contain security features as follows: i. Biometric security ii.…
A: Biometrics includes an individual's biological measurements such as fingerprint, retina scanning,…
Q: Service winners can become qualifiers over time. a. True O b. False
A: The correct answer would be
Q: A service that does not include any tangible component, such as with counseling is called a :…
A: Answer - Pure Service
Q: The average monthly demand requirement =| units. (Enter your response as a whole number.) %3D
A: Inventory is the raw materials and resources that help the business to manufacture the finished…
Q: This mcq Question from INTRODUCTION TO BUSINESS ADMINISTRATION course. I Need the final answer just
A: Tariffs can be explained as the taxes that are imposed by the government of the nation on goods,…
Q: Most people encounter operations only in profit making organizations True Or False
A: Operations are the activities done to manage the business working to run it efficiently and…
Q: The primary measurement in services environment is, (shoose) a. Dimensions. b. Radiality of…
A: The measurement of effectiveness of any process or product can only be done when a proper evaluation…
Q: You have started a new business with your friends while you are still a student. You have special…
A: “Hi, since there are multiple questions posted, we will answer the first three sub-parts of the…
Q: An important difference between service and manufacturing operations is that customers introduce far…
A: Characteristics of a service organization The main characteristics of the service industry that its…
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- Complete a fish-bone chart explaining how a pizza delivery can arrive late on a Friday or Saturday. Match each number in the chart with corresponding reason. I Manpower Not enough training Ingredient shortage Not enough boxes Drivers get lost Material Low pay/ high turnover II Source of error 11 III IV III Methods Turnover Training not sufficient Machinery Can't handle large orders Credit card machine broken Too few phones Reason Oven breaks ▼ IV ▼ ▼ Late weekend pizza delivery4. CWD Business systems maintains a successful Telecom sales department for Top up call credit in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the department are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $15 per hour, but because of lost goodwill and sales, CWD loses about $30 per hour of customer time spent waiting for the clerk to take an order. Part B CWD is considering adding a second clerk to take calls. The store would pay that person the same $15 per hour. Using appropriate formula for the multiple channel model, answer the following questions: a. What is the probability that no…8. A base line standard is an exceptional level of service True / False 24.Customer satisfaction is the result of expectations being met True/False
- Suppose we have a business of supplying fruits and vegetables to customers. So How to manage a order when there is lack of team members(more then 3-5 employes on leave on same time ) in the order management and order need to be fulfilled in short span of time in the following situations :-I) When Delivery team missing II) When Packaging Team missingIII) When Billing Team missing (Answer in points only ) upvote for quality answerd) Cost of the fifth unit = ? (round your response to the nearaest whole number. (How do I find the calculation for this question?)please provide explaination as to why the other options are incorrect. thank youuu
- Identify the setup time in a processHotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows: Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…Relevant Costs and Quality Improvement Lightening Bulk Company is a moving companyspecializing in transporting large items worldwide. The firm has an 85% on-time delivery rate.Thirteen percent of the items are misplaced and the remaining 2% are lost in shipping. On average,the firm incurs an additional $65 per item to track down and deliver misplaced items. Lost items costthe firm about $300 per item. Last year, the firm shipped 6,000 items with an average freight bill of$200 per item shipped.The firm’s manager is considering investing in a new scheduling and tracking system costing$125,000 per year. The new system is expected to reduce misplaced items to 1% and lost items to0.5%. Furthermore, the firm expects total sales to increase by 10% with the improved service. Theaverage contribution margin ratio on any increased sales volume, after cost savings associated witha reduction in misplaced and lost items, is expected to be 37.5%.Required1. Based on a relevant cost analysis, should…
- Describe one current technology that can be used to ensure the safety of event operations. ( 30-50 words )2. This is a common saying: "All products sold involve the sale of service to a greater or lesser extent." Cite an example where a product was sold because of an accompanying service.15 Which of the following is not a characteristic of a well-designed service system? Multiple Choice Robust User-friendly Cost-effective Puts customers in charge Effectively links "front office" with "back office"