OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 8PA
Summary Introduction
To determine: The dry cleaners that are not on the efficient frontier.
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Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?a. Hospitalb. Trucking firmc. Grocery stored. Appliance repair firm
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Chapter 1 Solutions
OPERATION MANAGEMENT
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- Because service organizations require high-touch relationships with customers, which of the following characteristics of the service organization is most important to meeting this requirement? Hiring and training Customized services Flexible systems Adjustable capacityarrow_forwardA 10 station automated assembly system produces an ideal cycle time (Tc) of 14 seconds/cycle. When a defective part enters any assembly station it sometimes causes a station jam or stoppage. Defective parts occur at a rate of 0.07 and a jams due to defective parts occur at a rate of 0.4. When a jam occurs, it takes on average 74 seconds to clear and restart the station. Determine the production rate of acceptable parts (Rap) to the nearest 1 part/hour.arrow_forwardA customer visits a restaurant and experienced good service. Next week again he visited the same restaurant with his family and finds a difference in service rendered by the waiter in the restaurant. In this situation which characteristic of service is observed? of O a. Inseparability O b. Intangibility Oc Perishability O d. Heterogeneity tionarrow_forward
- Prybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some circumstances, where AJAX is too busy and does not have capacity to fulfil deliveries or they do not cover certain areas, only then will Prybloxx make use of a different courier company. Prybloxx has recently had a significant influx of customer complaints regarding goods that have not been delivered, delivered long after the agreed delivery time or damaged once they arrive at the customer. Prybloxx is aware of the effect that this could have on demand for their product, customer goodwill and are now investigating insourcing the delivery of their product to customers. Prybloxx has noted that they have two alternatives in insourcing this department – they can either purchase a local courier company that is considered a going concern or they can purchase all of the required assets and set up such a department themselves. Mr. Pranoto (production manager) has requested that you prepare a report…arrow_forwardTwo retailers compete on costs and the ambience of their retail stores. They are identicalin all other dimensions of customer utility. Retailer A is cheaper than retailer B. RetailerA also has the better ambience. Does this mean that retailer A is on the efficient frontier? Yes or no?arrow_forwardMake a reflection about this topic given maximum of 300-400 words. Topic: Service Qualityarrow_forward
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- Discuss any 3 dimensions of SERVQUAL at theme park or cinema that you may evaluate upon its service quality.arrow_forwardA fleet repair facility has the capacity to repair 800 trucks per month. However, due to scheduled maintenance of their equipment, management feels that they can repair no more than 600 trucks per month. Last month, two of the employees were absent several days each, and only 400 trucks were repaired. Calculate the utilization of the repair shop. Calculate the efficiency of the repair shop. Discuss the utilization and efficiency of this repair facility. What can be done to improve the operations at the facility?arrow_forwardUsually, it takes days to offer a service in e.government. Select one: a. True b. Falsearrow_forward
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