OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 8CQ
Summary Introduction
To determine: The option or question that is not related to operations management.
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. Which of the following questions is NOT related to operations management?a. When will the demand be fulfilled?b. How much will the CEO be paid?c. Who are the customers?d. How efficiently are the products or services delivered?e. Where will the demand be fulfilled?f. What is the product or service?
Any company's main purpose is to benefit stakeholders and competitors. d. service 4. In a manufacturing company, the supply chain is a crucial value chain that does all of the following except: Finance and accounting, marketing and sales, inbound logistics, and customer service 5. Value-added business processes. Reengineering, process redesign, disruptive change d. Continuous improvement innovates by progressively improving.
please help
Develop service design elements:
1-Structural design elements. A. Delivery system. B. Facility design. C. Location. D. Capacity planning
2- Managerial design elements. A. Information. B. Quality. C. Service encounter. D. Managing capacity and demand
for an on-campus recycling center where students assist campus community to recycle waste and used stuff and also conduct programs to increase awareness about sustainability.
Chapter 1 Solutions
OPERATION MANAGEMENT
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- From a customer service employee's perspective, what is the most important? Why? Now consider the customer's perspective, what is the most important? Why? Keep in mind, the customer may not be aware of the root, only the outcomearrow_forwardWhich of the following is focused on the operational performance measure in the 2000s? a) Distribution and logistics costs b) Production costs c) Supply chain and customer service costs d.) Manufacturing and inventory costs e) Transport costsarrow_forwardWhich statement is true? A. In the Service (Productt) Processs matrix, the degree of labor intensity refers to the ratio of labor cost to total cost. B. In the Service (Productt) Processs matrix, capital intensive services such as airlines and hospitals are grouped under the service category Masss Service. C. In the Service (Productt) Processs matrix, volume refers to the volume of business generated from new customers in the previous month. D. The Service (Productt) Processs matrix offers no place for large, capital-intensive businesses with 24/7, continuous production.arrow_forward
- Each of the following areas are within the scope of Operations Management but with the exception of O a Capacity planning O b. Scheduling Oc Financial analysis Od. Forecasting O e. Motivating employeesarrow_forwardwhich one the following is typically considered a business continuity task? a. business impact assessment b. alternate facility selection c. activation of cold sites d. restoration of data from backuparrow_forwardSuggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Operational Manager in the Claims Department. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Strategic Manager in Underwriting Department.arrow_forward
- Means that the quality of services depend on who provides them as well as when, where and how they are provided: Select one: a. Tangibility b. Inseparability c. Variability d. Perishabilityarrow_forward1. A hotel tries to reduce the perishability of its services by selling last minute inventory at a highly discounted price. This technique presents threats to a company’s: A. Brand image B: Variability of services C: Relationships with suppliers D: Human resources turnover 2. Sometimes, hotel and airline companies upgrade guests to higher-end services. For such services, there are not a lot of word-of-mouth, reviews, or pictures available. For example, a hotel may upgrade a guest who paid for a regular room to a suite in order for the guest to experience an upscale product that the customer does not purchase often, but may purchase in the future. This situation, where a guest may experience an unfamiliar upscale service for the first time, is likely to result in a __________ in the __________ of services. A: increase, intangibility B: reduction, intangibility C: reduction, variability D: increase, variability 3. In hospitality and travel industries, customers and frontline…arrow_forwardWhich of the following operational decisions correspond(s) to the price component ofthe consumer utility function?Instructions: You may select more than one answer.a. When will the demand be fulfilled?b. What are the shipping charges to the customer?c. What is the product or service to be delivered?d. Where will the demand be fulfilled?arrow_forward
- Which is not one of the reasons that all business students should study OPSCM? Select one: A. It's related to all other fields B. it is critical to your organization's success C. it is critical to your career success D. it's one of the highest cost processes in a business. E. All of these are valid reasons Clear my choicearrow_forwardWHO ARE MANAGERS? Ahmed, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Ahmed reports to Salim, a production manager, who in turn reports to Ali, a general manager, who reports to Sheikh Abdullah, a vice president of operations. Recently, Sheikh Abdullah asked Ali to have a meeting with Ahmed and Salim regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. According to the above paragraph Ahmed is considered to be what level of management? Select one: a. Superintendent of assembly O b. First-line manager O c. Middle manager d. Top managerarrow_forwardOperations Management Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Do not provide Excel Screet shot rather use tool table Answer completely.arrow_forward
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