Operations Management
Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 1, Problem 15PA
Summary Introduction

To determine: The operational decision correspond to the convenience of the customer utility function.

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If the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased.   B. Work in Process Inventory has decreased   C. Finished Goods Inventory has increased.   D. Work in Process Inventory has increased.
Which of the following add customer value? Group of answer choices storage time processing time setup time idle time
In general, which of the following statements is not true? Group of answer choices Service operations has more customer contact than manufacturing. High customer contact services are “experienced”. Manufacturing operations have sophisticated methods for measuring performance. Service operations can produce a tangible output. Manufacturing operations have frequent customer contact in the conversion process.
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