The intangibility element of a service refers to the fact that it a.   has value that can only be determined by using subjective criteria. b.   can’t be held, seen, or touched before the purchase decision. c.   requires the ability to provide the service even in times of no demand. d.   can maintain or accumulate good will with customers. e.   can be objectively evaluated.

Which of the following is a retail selling expense for an aromatherapy shop like Sage? OElectricity. Mall rent. O Interest payment on a start-up loan. Office supplies. Salaries paid to its sales staff

Unlike community development and job training organizations, business attractions organizations exist primarily to help attract businesses to a city or region. True or False? A. True B. False

You are working as a chief information officer in a mid-sized company. The chief executive officer of your company has decided to automate all the operational areas to enhance the operational efficiency of the business. In particular, the chief executive officer decided to implement enterprise resource planning. For this purpose, the chief executive officer has arranged a meeting with a consulting firm that specialises in implementing enterprise resource planning. The first instinct of the chief executive officer was to sign a contract with the consultant, but he decided to hold off until he had received your input. The chief executive officer wants your opinion on this issue. In particular, he asked you to write a memo presenting the issues and the risks associated with consultants. Your discussion should be based on the relevant interactive tutorial. Is there any impact of the recent pandemic on the behaviour of ERP consulting firms? Further, outline a set of procedures that could be…

Not use Ai and chatgpt please.

Service organizations display the following characteristics, except that:     A. They create more jobs than do manufacturers.   B. They employ more people than do manufacturing concerns.   C. They carry larger inventories than do manufacturing concerns.   D. They account for more than half of all goods and services produced.

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Focus on core competencies within each function in a company A. often leads to sub optimization of the supply chain B. usually helps lower total costs for the company C. often improves customer service D. none of these

Which of the following is true of preferred customer perks?   a. Giving away these perks is not particularly profitable for the company in the long run.   b. The customers receiving these perks do not talk about them lest other customers get angry.   c. The customers receiving these perks are disproportionately profitable for the company.   d. Companies are usually quite indiscreet in providing these perks in order to attract more customers.   _____ results from a cognitive comparison between a consumer's expectations and the consumer's actual performance perception.   a. Disconfirmation   b. Attribution   c. Disintegration   d. Consumer inertia

Which of the following is a key dimension of service quality? Multiple Choice   honesty   extroversion   authenticity   reliability   intelligence