Service systems can generally be categorized according to this characteristic that relates to the customer.
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Q: snip
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Q: Service winners can become qualifiers over time. a. True O b. False
A: The correct answer would be
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Q: As the degree of customer contact increases in a service operation, what generally happens to the…
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Service systems can generally be categorized according to this characteristic that relates to the customer.
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- Are service operations with a high degree of customer contact more or less difficult to control than those with a low degree of customer contact?As the degree of customer contact increases in a service operation, what generally happens to the efficiency of the operation?Service Differentiation of Food Delivery company like zomato, swiggy
- Prybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some circumstances, where AJAX is too busy and does not have capacity to fulfil deliveries or they do not cover certain areas, only then will Prybloxx make use of a different courier company. Prybloxx has recently had a significant influx of customer complaints regarding goods that have not been delivered, delivered long after the agreed delivery time or damaged once they arrive at the customer. Prybloxx is aware of the effect that this could have on demand for their product, customer goodwill and are now investigating insourcing the delivery of their product to customers. Prybloxx has noted that they have two alternatives in insourcing this department – they can either purchase a local courier company that is considered a going concern or they can purchase all of the required assets and set up such a department themselves. Mr. Pranoto (production manager) has requested that you prepare a report…Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?a. Hospitalb. Trucking firmc. Grocery stored. Appliance repair firmExplain how to decide whether a process is capable of delivering a service or product that meets the requirements.
- Evaluate the ethical and privacy considerations related to data collection and analysis in system management.Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).a. Check clearing in a bankb. Bank tellerc. Bank loan officerYou are trying to sell a service to a customer. The customer has said he is not interested because the service is not needed right now.
- Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normal service time to deliver these shipments is two business days. The four carriers compete with each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight (cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class 70. The service quality rating measures a carrier’s loss and damage record and goes from 0 (poor quality) to 100 (high quality). Carrier Price Service Quality Rating A $ 103.90 95 B $ 98.50 91 C $ 127.20 98 D $ 111.40 94 Which of these LTL carriers are on the efficient frontier?How can organizations optimize system performance through the implementation of automated monitoring and alerting systems? Provide practical examples.It is possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? justify with an example how delivery of service can be measured