It is possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? justify with an example how delivery of service can be measured
Q: List down the channel flows along with the cost associated with each flows.
A: One conventional structure that has been utilized to communicate the channel instrument is the idea…
Q: government
A: E-government has become a popular focus of government efforts in many countries around the world.
Q: How might a hair stylist use their own personal grooming and choice of work clothing to deal with…
A: Service Intangibility : In the case of a professional sale, contrary to the particular needs refers…
Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…
A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…
Q: Classify the following services by their degree of customer contact (high, medium, or low). Also,…
A: The four key elements for successful service delivery system are service culture, service quality,…
Q: a. Do you think is it possible to set standards for delivery of services, which are primarily…
A: Yes, it is possible to set standards for delivery of services and service standards are set of…
Q: An entrepreneur is designing a sub sandwich shop that would be located on campus. Define the CAs…
A: Some of the Customer Attributes (CA) are as follows for the service element:
Q: A company is considering opening a fast-food service operation (drive through). Prior research shows…
A: Arrival Rate( )=24 cars per hour A single-server operation can be said as one service window during…
Q: As discussed in class, the following may be considered as practice of engineering A. developing a…
A: Engineering is all about utilizing logical principles to create constructions and machines. Examples…
Q: Are service operations with a high degree of customer contact more or less difficult to control than…
A: Service operations encompasses and implements processes and day-to-day activities to create value to…
Q: Generate (1) specific example of superior performance that you have seen as a customer, and generate…
A: Customer satisfaction is the key to success of a business. It doesn't come naturally. Delivering…
Q: How does a manager determine the required quality of service for finished goods? Should any goods…
A: Understanding Quality Management:- At its center, TQM is a business reasoning that advocate the…
Q: Providing quick service is an important aspect of quality customer service. Analyze how this can be…
A: Giving clients what they want to win their business is what good customer service entails. And what…
Q: A term used to refer to the physical surroundings in which a service takes place and how these…
A: Servicescape can refer to a term used to emphasize the impact of physical surroundings in which…
Q: You are employed by Univeristy of Gujrat , a university that provides a range of training and…
A: A memo is a way to share some information or knowledge with the audience, or the employees of the…
Q: Because of the perishability of services, _____________ is especially important. Group of answer…
A: Service delivery is perishable in nature, i.e. it cant be produced and stored for later use like…
Q: State two (2) additional benefits from the changes that could be derived that was not named or…
A: In the above case the two additional benefits that can be derived is as follow below
Q: In addition to a product guarantee, should a manufacturer have a service guarantee?
A: At the same time, a manufacturer will provide both a business and a warranty. This is especially…
Q: An information system (IS) auditor has been asked to represent the internal audit department of hero…
A: Technology advancement is very prominent in telecommunication and other industries. And radio…
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A: Given Information: Total fitting procedures per day = 7 Customers coming for refit = 2 out of 5 Time…
Q: Compared to manufacturing, service requirements tend to be more time dependent, location dependent,…
A: Service Requirements: Service is defined as it is a set of intangible activities…
Q: Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington,…
A: Before, Determining which LTL carriers are on the efficient frontier, we need a brief analysis of…
Q: The Service Transaction Is Conducted Remotely Developments in telecommunications, online technology,…
A: Many businesses are moving to the digital platform because of increased penetration of smartphones…
Q: De Mar, a plumbing, heating, and air-conditioning company located in Fresno, California, has a…
A: The strategy of the product helps the company is benefiting the business by describing the product.…
Q: Customers , vendors , business partners , and others who conduct business with an organization are…
A: Enterprise risk management refers to removing or mitigating any prospective risks that are likely to…
Q: Create a service blueprint of the procedure andidentify opportunities for improvement.
A: Service blueprint refers to the technique of improving or innovating the quality of services given…
Q: When customers receive good service, they tell to people, and when they receive poor service, they…
A: 3-5 people
Q: What is the processing cycle efficiency (PCE) for this order (rounded to one decimal point, e.g.,…
A: Throughput time is the total time incurred during the production process to manufacture a product.
Q: Measurements and metrics pertaining to customer service are essential; nevertheless, what are the…
A: We are living in the era of technology and due to this technology and artificial intelligence it…
Q: Weighted Moving Average method is equivalent to moving average method, if the weights are considered…
A: A Weighted Moving Average puts more weight on ongoing information and less on past information. This…
Q: The customer are complaining to the hotel general manager about the service provided from front desk…
A: A hotel that is really endeavoring to assemble an "elite" administration culture will bend over…
Q: Karim and Nadine, a newly married couple who intend to go to Paris for their honeymoon, bought a…
A: Products of businesses are used to make customers satisfied their needs in unique manner. Products…
Q: Telephone poles, once installed in a location, remain in useful service until one of a variety of…
A: a) Three reasons why a telephone pole might be removed from useful service at a particular location…
Q: sales manager of STC Telecommunication Company, conducts interviews of the sales representatives.…
A: Marketing helps a company to build customers. A sales representative is a person who carries out…
Q: Why is measuring service quality a challenge?
A: When purchasing services the customer is usually interested in the outcome or experience being…
Q: Explain how to decide whether a process is capable of delivering a service or product that meets the…
A: The method refers to the parts or steps that lead to or achieve the final objective. The procedure…
Q: The Kahfi ATM machine of Marybank contain security features as follows: i. Biometric security ii.…
A: Biometrics includes an individual's biological measurements such as fingerprint, retina scanning,…
Q: Mrs. Stellar Conch is the owner of an expanding business operating in bakery industry located in…
A: 1)Mutually exclusive means company can select only one project at a time. Selection of one project…
Q: 1. CWD Business systems maintains a successful Telecom sales department for Top up cl credit in…
A: Mean number of incoming calls per hour () = 15/hr Mean number of orders taken per hour () = 60 mins/…
Q: Mrs. Stellar Conch is the owner of an expanding business operating in bakery industry located in…
A: As the Net present value is positive for both projects. Company can accept both projects. But…
Q: What exactly is ISO, and why is it crucial for system developers?
A: In today's global marketplace, businesses would like to be recognized for upholding standard…
Q: If value for an airline passenger is defined as reaching from point A (departure terminal of home…
A: The steps that an airplane company can follow to minimize the total time from departure terminal A…
Q: Srpöration is a highly automated manufacturing firm. The vice president of finance has decided that…
A: given,
Q: Wind Tunnel Testing – Carbon Bike Frames As an equipment provider for several Olympic cyclists,…
A:
Q: Illustrate how a hotel, restaurant, or theater can deal with the intangibility, inseparability,…
A: Intangibility refers to the inability of the customer to previously assess the value of using a…
Q: Daily high temp in st louis for the last week were as follows: 93,92,94,95,88,95 (yesterday) a)The…
A: In order to calculate moving average of 3 days- = Mean of last 3 days temperature = 95+88+95/3 =…
It is possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? justify with an example how delivery of service can be measured
Step by step
Solved in 3 steps
- Service systems can generally be categorized according to this characteristic that relates to the customer.The sales manager of STC Telecommunication Company, conducts interviews of the sales representatives. During the interview, these questions were asked from the sales representatives which are related to the performance of their job: the percentage of the time spent in making presentations to new potential customers, telephone conversation with current customers, time spent working on the computer, and engaging in on- the job activities. What potential sources of error might be associated with the manager’s line of questioning specifically on the different tasks performed by the sales representatives?Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).a. Check clearing in a bankb. Bank tellerc. Bank loan officer
- Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normalservice time to deliver these shipments is two business days. The four carriers competewith each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight(cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class70. The service quality rating measures a carrier’s loss and damage record and goesfrom 0 (poor quality) to 100 (high quality). Which of these LTL carriers are on the efficient frontier?Explain how to decide whether a process is capable of delivering a service or product that meets the requirements.Four regional less-than-truckload (LTL) carriers handle shipments traveling from Lexington, Kentucky, to Springfield, Illinois. All four companies say that their normal service time to deliver these shipments is two business days. The four carriers compete with each other on the basis of price and service quality rating, as shown in the following table. The price reported in the table is the (nondiscounted) cost per hundredweight (cwt) of sending a 600-pound shipment from Lexington to Springfield at freight class 70. The service quality rating measures a carrier’s loss and damage record and goes from 0 (poor quality) to 100 (high quality). Carrier Price Service Quality Rating A $ 103.90 95 B $ 98.50 91 C $ 127.20 98 D $ 111.40 94 Which of these LTL carriers are on the efficient frontier?
- MGMT Hospital Inc is a private concern that recently opened it doors to the public in the suburbs amidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, once inside, there is just the hustle and bustle of hospital staff going back and forth. A hospital readmission is when a patient who is discharged from the hospital, is re-admitted again within a certain period of time. Hospital readmission rates for certain conditions are now considered an indicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers for Medicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP) which aims to improve quality of care for patients and reduce health care spending by applying payment penalties to hospitals that have more than expected readmission rates for certain conditions. Although diabetes is not yet included in the penalty measures, the program is regularly adding new disease…MGMT Hospital Inc is a private concern that recently opened it doors to the public in the suburbs amidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, once inside, there is just the hustle and bustle of hospital staff going back and forth. A hospital readmission is when a patient who is discharged from the hospital, is re-admitted again within a certain period of time. Hospital readmission rates for certain conditions are now considered an indicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers for Medicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP) which aims to improve quality of care for patients and reduce health care spending by applying payment penalties to hospitals that have more than expected readmission rates for certain conditions. Although diabetes is not yet included in the penalty measures, the program is regularly adding new disease…MGMT Hospital Inc is a private concern that recently opened it doors to the public in the suburbs amidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, once inside, there is just the hustle and bustle of hospital staff going back and forth. A hospital readmission is when a patient who is discharged from the hospital, is re-admitted again within a certain period of time. Hospital readmission rates for certain conditions are now considered an indicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers for Medicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP) which aims to improve quality of care for patients and reduce health care spending by applying payment penalties to hospitals that have more than expected readmission rates for certain conditions. Although diabetes is not yet included in the penalty measures, the program is regularly adding new disease…
- The following data for 2021 are available for Canlubang AutomotiveCompany which manufactures and sells a single automotive product line.Unit selling price = 4Unit variable cost = 20Total fixed cost = 200,000a.) What is the break-even point in units for the current year?b.) Prepare a break-even chart for the operation in 2021 intervals of 5,000 units from 5,000to 30,000 units (show complete solution)MGMT Hospital Inc is a private concern that recently opened it doors to the public in the suburbs amidst heavy traffic. There are hardly any quiet nights. Sirens are a constant feature. However, once inside, there is just the hustle and bustle of hospital staff going back and forth. A hospital readmission is when a patient who is discharged from the hospital, is re-admitted again within a certain period of time. Hospital readmission rates for certain conditions are now considered an indicator of hospital quality, and also affect the cost of care adversely. For this reason, Centers for Medicare & Medicaid Services established the Hospital Readmissions Reduction Program (HRRP) which aims to improve quality of care for patients and reduce health care spending by applying payment penalties to hospitals that have more than expected readmission rates for certain conditions. Although diabetes is not yet included in the penalty measures, the program is regularly adding new disease…Prybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some circumstances, where AJAX is too busy and does not have capacity to fulfil deliveries or they do not cover certain areas, only then will Prybloxx make use of a different courier company. Prybloxx has recently had a significant influx of customer complaints regarding goods that have not been delivered, delivered long after the agreed delivery time or damaged once they arrive at the customer. Prybloxx is aware of the effect that this could have on demand for their product, customer goodwill and are now investigating insourcing the delivery of their product to customers. Prybloxx has noted that they have two alternatives in insourcing this department – they can either purchase a local courier company that is considered a going concern or they can purchase all of the required assets and set up such a department themselves. Mr. Pranoto (production manager) has requested that you prepare a report…