An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system.
An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system.
Chapter13: Services Marketing
Section: Chapter Questions
Problem 5DYMP
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An important difference between service and manufacturing operations is that customers introduce far more variability into the operations in a service system. Name at least three of the basic types of variation that customers bring to a service system. |
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