Identify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?a. Hospitalb. Trucking firmc. Grocery stored. Appliance repair firm

Q: for electronics, when people can go to liger Direct or Newegg.com and cut out the middle a) Best Buy…

A: Marketing is the fulfillment of the needs of consumers through the right product and right price,…

Q: Given the following information, compute the efficiency and the utilization of the vehiclerepair…

A:

Q: [Chilis Ratalina s staff know her name and order by heart. She always gets her favorite Bacon Ranch…

A: Service quality has different dimensions such as tangibility, repeatability, responsiveness etc.…

Q: Classify the following services by their degree of customer contact (high, medium, or low). Also,…

A: The four key elements for successful service delivery system are service culture, service quality,…

Q: rybloxx primarily uses one courier company, AJAX Couriers, for all their deliveries. In some…

A: Introduction: The term Market refers to an exchange of goods and services between the buyer and the…

Q: b. Determine the average time customers spend in the system. (Do not round intermediate…

A: A discrete probability distribution that shows the likelihood of an event within a specified time is…

Q: Are service operations with a high degree of customer contact more or less difficult to control than…

A: Service operations encompasses and implements processes and day-to-day activities to create value to…

Q: stem service     When locating a retail outlet such as a supermarket, the objective is to…

A: A supermarket is a self-service store providing a large portion of food, drinks, and home goods.

Q: Compare the following machines on the basis of their present worth. Use 12% per year. Machine A…

A: Present Worth Formula PW = Initial Cost - Annual Operating Cost*(PVAF,r,n) - Annual repair…

Q: The process of creating value online is called what?

A: The correct option is e) Value chain

Q: snip

A: Goods that are being transported from one place to another are termed freight. Freight or goods or…

Q: An automobile manufacturer is considering a change in an assembly line that should save money by…

A: Interest and cost of capital is not given, further no other information is given regarding…

Q: A term used to refer to the physical surroundings in which a service takes place and how these…

A: Servicescape can refer to a term used to emphasize the impact of physical surroundings in which…

Q: Because of the perishability of services, _____________ is especially important.   Group of answer…

A: Service delivery is perishable in nature, i.e. it cant be produced and stored for later use like…

Q: Evaluation Service process Consumer participant Consumer-provider interface Consumer Consumer…

A: Information technology delivery via service management is customer-focused. Value delivery to…

Q: A 6. Choose the best answer. Which of these Is the entity in the supply chain responsible for taking…

A: A supply chain is a network that connects all of the people, organisations, resources, activities,…

Q: In the context of an Accident and Emergency Department, high demand variation can be addressed by…

A: Demand management can be broadly defined as the within the organization that would make the…

Q: What is the average number of phones the company has in store?  2. How long does a customer on…

A: given, company currently =80phones  on average 25 customers requesting a phone

Q: What lessons can be learned from the La Rosa’s Pizzeria boxes example?

A: LaRosa was established in 1954 by Donald "Mate" LaRosa, with accomplices Richard "Gag" Minella, Mike…

Q: State two (2) additional benefits from the changes that could be derived that was not named or…

A: In the above case the two additional benefits that can be derived is as follow below

Q: Suppose a company intends to offer a new service to some of its internal customers. Briefly discuss…

A: Definition of internal customer: Any employee of the organisation who takes part in the regular…

Q: In-N-Out. is building a new restaurant near CSULB. Managers have concluded that the restaurant…

A: A 36x36-inch grill cooks 60 oz. of burgers each 12 minutes. Thus 1 grill cooks 300 oz. each and…

Q: The task I am struggling with: Consider the baggage check-in of a small airline. Check-in data…

A: Inventory= Flow rate × Flow time

Q: Hospital output has frequently been measured by bed day, or by number of cases admitted to or…

A: D.Cross-sectional comparisons

Q: Dingizwe Manufacturing Corporation has a flat-file processing system. The information processing…

A: DBMS Database Management system, is a software for considering the security measures in order to…

Q: A fleet repair facility has the capacity to repair 800 trucks per month. However, due to scheduled…

A: Given data Capacity to repair trucks per month = 800 Due to maintenance expected trucks to repair…

Q: Planning service capacity involves consideration of the mean arrival rate and the mean service rate.…

A: The quality of service indeed declines when the mean arrival rate exceeds or gets too close to the…

Q: 1. Network Funtime Company is a small company that builds open-source software. The company is made…

A: 1.  systems administration work for Network Funtime Company is done by following factors: We have…

Q: An 8-hour shift at maximum production yields 8,000 units at your factory. Increasing sales and…

A: In case there is a diminishing in the supply of labor and products while demand stays as before,…

Q: In operations Research, identify the elements that used to make the optimal decisions. O a. Best…

A: Operations research is the application of scientific and mathematical methods to analyze the complex…

Q: De Mar, a plumbing, heating, and air-conditioning company located in Fresno, California, has a…

A: The strategy of the product helps the company is benefiting the business by describing the product.…

Q: I have no idea, please help me! 1. Assume that the arrival rate is increased to 1 customer per…

A: Arrival rate shows the average rate of customer that is arriving at a particular station or location…

Q: When customers receive good service, they tell to people, and when they receive poor service, they…

A: 3-5 people

Q: A furnace repair team that services an average of four furnaces a day if the design capacity is six…

A:

Q: The customer are complaining to the hotel general manager about the service provided from front desk…

A: A hotel that is really endeavoring to assemble an "elite" administration culture will bend over…

Q: 9. Choose the best answer. Which of these is the entity in the supply chain responsible for…

A: The supply chain of today is vast, complex, and ever-changing, necessitating agility in order to be…

Q: a service operation can be successful by developing a system that combines characteristics from the…

A: Yes, designing a framework that incorporates characteristics from the three contrasting service…

Q: The Kahfi ATM machine of Marybank contain security features as follows: i. Biometric security ii.…

A: Biometrics includes an individual's biological measurements such as fingerprint, retina scanning,…

Q: some of the advantages of using the queuing simulaton  ?

A: Research is a planned and organized process of obtaining answers to inquiries. A lengthy procedure…

Q: Most people encounter operations only in profit making organizations True Or False

A: Operations are the activities done to manage the business working to run it efficiently and…

Q: 1. (First System) A crew of mechanics at the NCDOT repair NCDOT vehicles that break down at an…

A: Given: 1. First system Arrival rate, λ= 4 per day Service rate, μ= 5 per day Crew cost= $400 per day…

Q: Determine the utilization and the efficiency for each of these situations: a. A loan processing…

A: Utilization and Efficiency are calculated by the following formula. Ans 1: Given data, Actual…

Q: At Susie's Dress Manufacturing, the company's garment production lines produces 600 dresses in a…

A: There is really a limit to how much can be produced in a given day and in industrial and…

Q: Illustrate how a hotel, restaurant, or theater can deal with the intangibility, inseparability,…

A: Intangibility refers to the inability of the customer to previously assess the value of using a…

Q: An important difference between service and manufacturing operations is that customers introduce far…

A: Characteristics of a service organization The main characteristics of the service industry that its…

Introduction to service marketing

Organizations that provide products or products to their consumers use service marketing to enhance brand recognition and revenue. In contrast to product marketing, service marketing promotes intangible transactions that add value to clients. Advertisers utilize efficient service marketing methods to gain client trust and demonstrate how their product may benefit them. Service marketing is interaction and value-based marketing.