How can being an active listener create trust? How does this trust impact the work center and its culture?

Review the section of Chapter Five on Emotional Labor and watch the video below. Watch this video: https://www.youtube.com/watch?v=Q2KoBk8cBs0 - The title is "Research Highlights, Managing emotional labour" (3.05 minutes).  Answer the following: 1. Share with the class whether your current (or a previous) position involves emotional labor.  If it does, share the expectations for such and whether you participated in formal training to prepare you for this aspect of your job.  What were the consequences/costs of your performances? 2. What are the benefits of engaging in emotional labor in your current industry (or the industry you aspire to work in)? What do you conclude about the ethics of emotional labor in that industry?

Explain how teachers use formative assessment and differentiation together to facilitate mastery for all students.

"How can organizations employ tools to foster a dynamic environment that stimulates creative idea generation among their employees?"