Give some examples of situations where expressing emotions openly might improve job performance. (Organizational Behaviour)

Lesson 3 : (Individual self concept ) Self concept includes an individual’s self-beliefs and self-evaluations, do you agree with this statement? Briefly state  three structural characteristics of self concept` It is important to the study of OB because peoples’ behaviors are based on their perception of what reality is, not on reality itself. Briefly explain why you agree or disagree with this statement

You are the patient and enter a medical office. You notice a faint smell of urine and approach the reception desk where the receptionist is talking on the telephone. She never looks up and you wait at the desk for a few minutes, but finally give up and sit down. She keeps talking while chewing gum and you notice her blouse is low-cut.     Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).How should this behavior be addressed? Who should address this employee?Discuss three (3) possible ways you could respond to her without seeming rude or embarrassing her (in your own words).How should this behavior be addressed? Who should address this employee?

Which of the following is NOT a strategy for de-escalating anger that is described in the chapter? Group of answer choices find out why they are angry focus on what cannot be done keep everyone safe monitor your nonverbals