Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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2.

Jennifer dislikes her coworker, yet every morning she stops to pleasantly chat for a few moments on the way to her desk. Jennifer is using what emotional labor strategy?
 
 

a) 

surface acting
 

b) 

genuine acting
 

c) 

cognitive acting
 

d) 

deep acting
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