because of the restrictions imposed on them by their disabilities, needs are felt even more strongly. For example, travellers with disabilities report high levels of anxiety associated with travel and their dependence on the efficiency and smooth functioning of services such as those associated with transport and accommodation. The lower-level needs for food and shelter may necessitate enhanced accessi- bility, while the vulnerability of the disabled to criminal activity and accidental injury may call for additional security measures. Socialisation needs may require provision for mixing with other visitors, including those who are not dis- abled. Self-esteem and status needs are likely to be met only if the travellers can function with dignity and a high degree of independence. As with other travel- lers, self-actualisation may be encouraged through opportunities for learning experiences, intellectual stimulation and overcoming challenges. Arrangements for hosting travellers with disabilities should be developed in consultation with experts on the problems likely to be encountered and the ways which they might be addressed. This guidance should include advice on lia- bilities and other legal ramifications. Where possible, the specific characteristics of such visitors should be identified and appropriate facilities developed. For example, wheelchair-bound travellers will require suitably equipped transport and toilets, access to and within buildings by way of ramps and wide door ways, restaurants with high tables and unencumbered passageways, and smooth, paved surfaces with gentle slopes. Audio and visual aids should be available assist those with sight hearing impairments. Carers accom- panying travellers with disabilities, especially those who intellectually impaired, should be admitted or accommodated at no (or reduced) cost. Since the quality of a service depends on the person delivering it, the most important element in the provision of travel experiences for the disabled is the staff with whom they come in contact. While appropriate attitudes are essential, staff should also be given specialised training in dealing with people with dis- abilities. Tour leaders should be provided with the skills required to deal with people in wheelchairs or communicate with those who have hearing problems. Tour organisers must arrange itineraries paced to allow for time-consuming transfers and the extra rest periods required. Amusement theme park operators may be required to provide assistance with boarding rides or seating at per- formances and displays. Apart from the legal and ethical inducements to cater for travellers with dis- abilities, operators and destination managers may be encouraged by the size of this market segment, and by the aging of the Australian population a trend that will see the demand for disabled facilities double by the middle of the twenty-first century. People with disabilities must be catered for by the provision of facilities designed to meet their particular requirements. At the same time, a basic prin- ciple to be pursued is that of inclusion the right of such people, wherever possible, to mingle with and function alongside their non-disabled fellows and participate in mainstream activities. This principle must be taken into account in the design stage of project developments, since later modifications are usually much more expensive. Finally, the amount and reliability of pre-trip information available to people with disabilities is paramount in their decisions about destinations and holiday activities. Operators must ensure that their promotion materials include detailed and accurate descriptions of any relevant facilities they provide, and that the quality of service to the disabled traveller encourages favourable comment through the networks to which the disabled now have access. Questions 1 What considerations would you take into account when arranging a 14-night package tour to Australia for a group of ten intellectually able but wheelchair-bound travellers from Japan? 2 What measures might be taken by a destination organisation to encourage the provision of disabled-friendly products in its region and to ensure that the relevant markets are made aware of their existence?
because of the restrictions imposed on them by their disabilities, needs are felt even more strongly. For example, travellers with disabilities report high levels of anxiety associated with travel and their dependence on the efficiency and smooth functioning of services such as those associated with transport and accommodation. The lower-level needs for food and shelter may necessitate enhanced accessi- bility, while the vulnerability of the disabled to criminal activity and accidental injury may call for additional security measures. Socialisation needs may require provision for mixing with other visitors, including those who are not dis- abled. Self-esteem and status needs are likely to be met only if the travellers can function with dignity and a high degree of independence. As with other travel- lers, self-actualisation may be encouraged through opportunities for learning experiences, intellectual stimulation and overcoming challenges. Arrangements for hosting travellers with disabilities should be developed in consultation with experts on the problems likely to be encountered and the ways which they might be addressed. This guidance should include advice on lia- bilities and other legal ramifications. Where possible, the specific characteristics of such visitors should be identified and appropriate facilities developed. For example, wheelchair-bound travellers will require suitably equipped transport and toilets, access to and within buildings by way of ramps and wide door ways, restaurants with high tables and unencumbered passageways, and smooth, paved surfaces with gentle slopes. Audio and visual aids should be available assist those with sight hearing impairments. Carers accom- panying travellers with disabilities, especially those who intellectually impaired, should be admitted or accommodated at no (or reduced) cost. Since the quality of a service depends on the person delivering it, the most important element in the provision of travel experiences for the disabled is the staff with whom they come in contact. While appropriate attitudes are essential, staff should also be given specialised training in dealing with people with dis- abilities. Tour leaders should be provided with the skills required to deal with people in wheelchairs or communicate with those who have hearing problems. Tour organisers must arrange itineraries paced to allow for time-consuming transfers and the extra rest periods required. Amusement theme park operators may be required to provide assistance with boarding rides or seating at per- formances and displays. Apart from the legal and ethical inducements to cater for travellers with dis- abilities, operators and destination managers may be encouraged by the size of this market segment, and by the aging of the Australian population a trend that will see the demand for disabled facilities double by the middle of the twenty-first century. People with disabilities must be catered for by the provision of facilities designed to meet their particular requirements. At the same time, a basic prin- ciple to be pursued is that of inclusion the right of such people, wherever possible, to mingle with and function alongside their non-disabled fellows and participate in mainstream activities. This principle must be taken into account in the design stage of project developments, since later modifications are usually much more expensive. Finally, the amount and reliability of pre-trip information available to people with disabilities is paramount in their decisions about destinations and holiday activities. Operators must ensure that their promotion materials include detailed and accurate descriptions of any relevant facilities they provide, and that the quality of service to the disabled traveller encourages favourable comment through the networks to which the disabled now have access. Questions 1 What considerations would you take into account when arranging a 14-night package tour to Australia for a group of ten intellectually able but wheelchair-bound travellers from Japan? 2 What measures might be taken by a destination organisation to encourage the provision of disabled-friendly products in its region and to ensure that the relevant markets are made aware of their existence?
Chapter16: Adult And Pediatric Dosages Based On Body Surface Area
Section: Chapter Questions
Problem 3.3P
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