Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
Question
Book Icon
Chapter 13, Problem 1VC
Summary Introduction

Case summary: In the provided case, it is being mentioned that the company popular for its quick coffee and donut breakfast keeps on updating its offerings according to its customer’s tastes and preferences. Extensive use of marketing is done for making its brand stand out and follows the four Ps of marketing. The company carries out various studies for deciding the location of the outlet. The company believes in providing high-quality products at reasonable price. The company focuses on developing, cultivating, and expanding customer relationships.

Characters in the case: The main character in the case is DD Company.

Adequate information: The Company uses four Ps of marketing, which helps the company to win over its competitors and satisfying customer’s needs.

To discuss: The reason due to which customer loyalty of particular importance to the company like DD Company.

Blurred answer
Students have asked these similar questions
What is customer equity?
Using any organization for which you could work for, and examine how the organization approaches the acquisition of customers and the maintenance of customers differently. Given the importance of customer lifetime value on long-term profitability, is your organization investing sufficiently in customer relationship management? Explain.
Make a thorough (at least a large paragraph) posting in response to ONE of the prompts below. What is a recent customer service experience that highlights excellent customer service and one that highlights poor customer service? In your opinion, were these two companies using the marketing concept?  How do you think companies create relationships with their customers?
Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education
Text book image
Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON
Text book image
Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning
Text book image
Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON
Text book image
Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON
Text book image
Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON