In the roughly eleven-minute interview with my client, Alex, we discussed her need for case management services. She established her concerns that she wanted to address with me, as well as her current status in education, living arrangements, social supports, along with her history in the same areas. We also began to discuss (informally) the goals that she intends to reach with help of my services and other services she may be referred to. During the process, I learned about Alex’s strength and resilience. I also learned a lot about myself as an interviewer.
Initially, I was worried about covering everything that was required in terms of client information in the interview. I thought that it would take too long, and that I wouldn’t be able to have a conversation with the client, and instead I would just be asking questions one by one. As the interview proceeded, and I focused on using open and closed questions, I realized that the session would go quite smoothly. Alex was really willing to discuss her medical and psychological background, and made it clear that why she was meeting with a case manager. I found it easy to initiate the session, and was able to ease into discussion about her concerns and objectives.
My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I
Shantelle Jones is a 17-year old adolescent female who was referred to this agency following a brief hospitalization for a suicide attempt. She resides in Rural, Michigan with her paternal aunt, Ms. Wilson, who has become her adoptive parent, as well as her younger sister, her paternal grandmother, and an adult male cousin. During her intake appointment, Ms. Wilson stated that she would like Miss Jones to be less aggressive toward her sister, less rebellious, and to become compliant with the medical recommendations of the psychiatrist who treated her in the hospital. Miss Jones stated that she would not like counseling, but if it was necessary she would comply because she would like to be less depressed and have less strife in her home life.
When conducting an interview I carefully read the contact with other. I knew I was interviewing someone from a different culture so I had to understand the ethnic community she was from which was Hispanic. I also was very focused on the professional self-disclosure because we were talking about a lot of personal things. I tried to humanize our relationship before I asked tough questions, this helps to create a sense of bonding. I was also very careful of my communication style, I always wanted to ask her questions in a positive manner and I was always actively listening to her responses.
This week I went out on a case for Tashara Handcock a casework in my unit. Ms. Handcock relies on me with going out on cases for her. I am always glad to lighten her load, and gain experience while out on the field. Ms. Handcock is not the only one who trust me with her caseload. Monica McDonald ask me to see some of her clients as well. I went out on cases with her, and typed up case notes explaining our visits with the client.
Tyler then shifted the talk of what kind of populations he works with; he talked that his community various because of the many diverse people he comes across as it relates to AODA. Tyler spoke that he was able to build strong relationships with his clients because of being a case working and assisting in their process of recovery a lot more. Tyler works mostly in inpatient work and has a lot of one on one session with his clients on teaching them about the recovery process at the treatment center, I have in a couple of his one on one meetings with clients and see that he communicates well as it relates to the dangers of using certain drugs. Tyler then talked that he sometimes participates in intake work but mostly deals with inpatient. Tyler spoke that he feels that the vital part of the assessment process is getting to know the client and their goals were set before anything else starts, Tyler told about how the assessment aspect is imparted because you are first building relationships with the client and holding them accountable. Tyler talked in detail about how mental health is a significant factor when it comes to AODA, and there will be a couple of Individuals that keep coming back and needing help, he then mentioned how his treatment center takes the approach of mental health and AODA as being aware of people that there are helping in general. Tyler talked with me that when it comes to addressing mental health issues in AODA treatment, it is important to have supportive people in their lives and find positive coping skills to use during their process. During this interview, we shifted to the rewards aspect of their job; Tyler talked about how he loves seeing individuals that have been battling with AODA get ahold
Apart from the particular APIE process, the client has simply experienced what it is like to be a client. She has had to complete assessments and be honest about difficult things within her life. She has had to accept these difficulties and strive to overcome them in order to reach her goals and objectives. Experiencing these things firsthand can provide her with the best level of care and understanding when it comes to working with other clients. She has also had the opportunity to explore and uncover several aspects of therapy that she would like to incorporate into her practice one day. These aspects include the therapeutic model she relates to the greatest extent with, the types of assessments she believes are most appropriate and also the way in which these assessments are explained and delivered to her
At the beginning of the interview, I had a series of questions I wanted to ask her. Since I see her for personal one on one therapy, I had set up a meeting instead of having this discussion during one of my sessions. The first question to start off the interview was “How has working with domestic violence clients affected your well-being?” Erin immediately stated saying this “field has changed her life”. Erin quotes “to work with domestic violence or any trauma clients you need to have a very strong since of self-worth, if I didn’t know
This interview process really taught me how to listen to and accept the viewpoints of other people who are not necessarily from the same background that I am from. I spoke to one person that I have known for years, and another person who I never spoke with prior to the interview. My first contact was Ms. Tessy Hunt, a direct support counselor for individuals with special needs. The people who Tessy serve, face challenges that not everyone is equipped to support. I chose to interview Ms. Hunt because she provides actual services for a group of individuals who are not allowed the same opportunities and same rights that many of us take for granted. I have known Tessy for several years, and I know that her line
This particular client was very withdrawn, quiet, fearful of telling the truth, fearful of mother reactions to services and not familiar with working with lighter skinned people. This client was hesitant initially with treatment and services and seemed to not be aware of the unhealthy situation she was in. She did not have ambitions, plans, or hopes for the future. The client was compliant to the mother’s requests, and did not stand up for herself when being attacked verbally or physically. This all presented a challenge for me as her social worker to make connections outside of the obvious fact that we were from completely different worlds. Building trust with this client seemed impossible at first.
The use of certain assessments can be particularly effective in the development of a client’s narrative, one of which being
S: Today, the client was still on lunch duty. While on lunch duty, it was discussed about how P.C’s grandpa and dad did not show up for the schools Dad/Grandfathers day. She reported that her grandpa was supposed to come but he had a doctor appointment that her mom took him to. It was just found out that her grandpa has cancer. When P.C ate lunch she sat alone again. Her treatment plan was brought up and her action step of sitting with other classmates was discussed. She expressed she would try this week. P.C helped brainstorm different ways where she could ask classmates if she could sit with them at lunch.
A caseworker named Tashara Handcock asked me to interview two children from different schools, and take a photo of them for CPS. I completed the assigned cases, and obtain a photo of the children without any problems. Even on my own cases, when I interview my client it feels natural. My interviewing skills have improved very well to the point I feel comfortable talking with my clients. I know what questions to ask, and have the interview flow so it feels normal. On one of my cases I spoke with a teenage client stating I am ending an investigation the agency had assigned to me. I explained to the client the incident in which landed him in placement would be unfounded. The client understood, and did not have any questions as to why the case was
My interaction with the client was more on the line with solution-focused. With the solution-focused approach the client has knowledge of what would make his life better, even though they may need some considerable help describing the details of their better life and that everyone who seeks help already possesses at least the minimal skills necessary to create solutions. Patient was focusing on what he can do to make his life better.
Good start with asking an open-ended question – “what are you here for?” I think you started your interview with the intention to know your client well but rushed to the conclusion and offering resources very quickly. Your client had to ask for the help she needed, such as getting help with resume writing and job-related resources. I liked that you tried to explore if your client’s husband can be responsible for providing support to some of the children. As a therapist, we are always tempted to draw the conclusion or judge the situation, but our role is to assist the client in reflecting on his/her situations and empower him/her to come up with a solution. I think your client felt rushed to accept a solution
However, I may have not used all the skills necessary to draw out the client’s feelings and meaning in a therapeutic way (Ivey & Ivey, 2007). I used open ended and closed questions to gather more in depth information from the client. For example, “What are your expectations?” and “Would you be satisfied with your grades if your parents do not pressure you?” I also used encouragers such as head nods and repetition of key words stated by the client. I also summarized her story several times to clarify with the client that I was hearing her correctly. I felt that she was motivated to elaborate (Ivey & Ivey, 2007, pg 231). I also used some observation skills such as observing the client’s verbal and non verbal behaviours, e.g. her voice tone, eye contact and the way she was sitting at certain point in the session. While I listened to the tape, I realized that I had empathized and reflected on the client’s feelings a few times and this was done later in the interview. Not reflecting empathy earlier led the client to think that I did not understand her situation. Also, I imposed my values on the client by telling her that eighty percent is good even though she clearly stated that it is really bad for her. I thought this would have made her feel better but it did not. If I were to meet this client again for the same issue I would reflect empathy by saying the following: “Getting good grades means a lot to you. I can see
The concerns for conducting an effective meeting with a client can depend on many things. With reference to the previous class 341, we engaged in scenarios during class that acted out the client and worker interview. During the classroom exercises it was difficult to create a natural setting for meeting with a client. While at probation it became easier to deal with clients because what you were witnessing are real life situations, and the person sitting in front of you is seeking help and resources. Areas I believe I did well in during the initial contact, was the engagement process. Sitting down with the client and my supervisor as we introduced ourselves and explained to the client our goals of the initial contact and our intentions I felt the client felt comfortable meeting with my supervisor and myself. The client was actively engaged throughout the entire interview, this client was open to ask questions and open to expressing his experiences and concerns. My supervisor and myself were able to