Chapter B, Problem B8.1MBD

Explanation of Solution

1. 1. Quality judge:

• The customers will judge quality based on factors that includes:
  • Cost:
    • The customer will judge based on low cost provider of service.
  • Quality:
    • The company should monitor continuously for its quality.
    • Quality remains the key factor for customers.
  • Flexibility:
    • Each component could be modified based on customer choice.
    • The high demanding needs of customer should be met by company.
  • Service level:
    • The customer service level is key component to business.
    • With the lack of proper service, company will lose customers.
  • Delivery:
    • The customer expects quick delivery of products.
    • If there is any delay in delivery, then it creates negative impact.

1. 2. Operational manager responsibilities:

• Forecast requirements:
  • The forecast items include:
    • Number of machines required.
    • Threat from competitors.
    • Deploy assistants to satisfy client requirements.
    • Prevailing of market rates.
    • Price of lawn moving machines.
• Inventory details:
  • The inventory items includes:
    • Lawn moving machine
    • Manures and fertilizers.
    • Plants
    • Water spraying machines
    • Backup scissors.
  • The inventory item manures and fertilizers are to be checked periodically.
• Scheduling details:
  • The scheduling details includes:
    • Customers
    • Employees
    • Maintenance
  • The disruption in schedules includes:
    • Sick employees
    • Bad weather
    • Downtime for machines
• Importance of quality assurance:
  • Quality always remains critical to business operations...