Business Driven Technology
Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter B, Problem B2.2MBD

Modeling a Business Process

Do you hate waiting in line at the grocery store? Do you find it frustrating when you go to the movie store and cannot find the movie you wanted to rent? Do you get annoyed when the pizza delivery person brings you the wrong order? This is your chance to reengineer the annoying process that drives you crazy. Choose a problem you are currently experiencing and reengineer the process to make it more efficient. Be sure to provide an As-Is and To-Be process model.

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Nowadays, a lot of everyday objects, like roller coasters, cars, elevators, and ovens, are really computers or information systems. Normally, you wouldn't connect them to a computer or information system. There are benefits without a doubt, but what about possible disadvantages? Do you think you would feel more or less at ease riding a computer-controlled roller coaster, just as an example? The issue of whether potential benefits outweigh potential downsides arises when more and more commonplace tasks are computerized. In that case, why not?
HUMAN COMPUTER INTERACTION An airline company is designing a new on-line reservation system. They want to add some direct-manipulation features. For example, they would like customers to click a map to specify the departure cities and the destinations, and to click on the calendar to indicate their schedules. From your point of view, identify FOUR (4) benefits and FOUR (4) problems of the new idea compared with their old system, which required the customer to do the job by typing text
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Business Driven Technology

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