Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Question
Chapter 9, Problem 12CQ
Summary Introduction
To determine: The difference between a fishbone diagram and an Ishikawa diagram.
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Students have asked these similar questions
Ishikawa diagram is a method for stating and identifying the problem. It can be also known as:
i. Fishbone diagram
ii. Fishwhale diagram
iii. Herringbone diagram
iv. Fishikawa diagram
А.
i and ii
В.
i, ii and iii
C.
i, iii and iv
D.
All above
What is the difference between a fishbone diagram and an Ishikawa diagram?a. The Ishikawa diagram has more arrows.b. The Ishikawa diagram is based on empirical data; the fishbone diagram is not.c. The Ishikawa diagram is an operations management tool; the fishbone diagram is justsomething made up for this question.d. There is no difference.
All of the following terms have the same meaning EXCEPT:
a
cause and effect diagram
b
Ishikawa diagram
c
fishbone diagram
d
affinity diagram
Costs for solutions are often ____________.
a
overestimated
b
underestimated
c
high
d
low
Chapter 9 Solutions
Operations Management
Ch. 9 - Prob. 1CQCh. 9 - Prob. 2CQCh. 9 - Prob. 3CQCh. 9 - Prob. 4CQCh. 9 - Prob. 5CQCh. 9 - Prob. 6CQCh. 9 - Prob. 7CQCh. 9 - Prob. 8CQCh. 9 - Prob. 9CQCh. 9 - Prob. 10CQ
Ch. 9 - Prob. 11CQCh. 9 - Prob. 12CQCh. 9 - Prob. 13CQCh. 9 - Prob. 14CQCh. 9 - Prob. 15CQCh. 9 - Prob. 16CQCh. 9 - Prob. 17CQCh. 9 - Prob. 18CQCh. 9 - Prob. 1PACh. 9 - Prob. 2PACh. 9 - Prob. 3PACh. 9 - Prob. 4PACh. 9 - Prob. 5PACh. 9 - Prob. 6PACh. 9 - Prob. 7PACh. 9 - Prob. 8PACh. 9 - Prob. 9PACh. 9 - Prob. 10PACh. 9 - Prob. 11PACh. 9 - Prob. 12PACh. 9 - Prob. 1CCh. 9 - Prob. 2C
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- Refer to the figure below relating to a commercial printer (customer) and the company that supplies the paper. Technical requirements Importance to customer Customer requirements Paper will not tear 3 A Consistent finish No ink bleed Prints cleanly 1 2 3 7 Paper width 7 Paper thickness ? Roll roundness thickness Paper width Paper Roll roundness Coating thickness Tensile strength Paper color ? Coating thickness ? Tensile strength 7 Paper color O Customer Requirements Paper doesn't wrinkle Prints clearly Easy to use a. What technical requirements have the highest impact on the customer requirement that the paper not tear? (You may select more than one answer. Click the box with a check mark for the correct answer and click to empty the box for the wrong answer.) J O Type of Paper b. The following table presents technical requirements and customer requirements for the output of a laser printer. Determine which single technical requirement likely has the greatest Impact on each individual…arrow_forwardFacts gathered about the potential customer may indicate the prospects need for the product. What is this process called? a. Summary confirmation question b. Confirmation question c. Information gathering question d. Probing questionsarrow_forward1. Which of the following is classified as value added activities in a hospitality services (5- star hotel) firm? a) Coordination meetings among the user departments to ensure that guest requests are quickly responded b) Stocking large quantities of linens and towels so that the guests are not disappointed on the availability of these c) Introducing a new two-step verification procedure of the menu to be delivered as room service to ensure it is as per order d) None of the above 2. Which of the following best describes the core benefit arising out of a lean implementation? a) The employees will be more aware of the problems in their work area b) The work place will become more cleaner and orderly c) The organization will be able to increase the output with the available resources d) The waste churning out of the process will increase 3. Which of the following statements is true with respect to the performance metrics useful for productivity improvement? a) Cost of quality…arrow_forward
- Tutorial-Module 1.pdf 1. Learning Material Mode X DF Course Work CHEM3010 CO 1. Learning Mate C:/Users/hp/Downloads/Tutorial-Module%201.pdf E (D Page view A Read aloud V Draw - Highlight 1 What are the major steps in building a model of a process system? 2 What key issues might arise for each of the overall modeling steps? 3 What major areas of PSE often rely on the use of models? What are some of the outcomes in the use of those models? 4 How can models be classified into generic types? Are these categories mutually exclusive? If not, then explain why. 5 Explain the fundamental differences between stochastic, empirical and mechanistic models. What are some of the factors which make it easier or harder to develop such models?arrow_forwardMazoun diary is looking for a TQM tools which is used for analyzing relationships between two variables for determining how closely the two variables are related. Which tools do you recommend? a. Histogram b. Deming 14 point principle c. Scatter diagrams d. Run chartsarrow_forwardMatch the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous to the Total Quality Management approach of process improvement BPR or Business Process Engineering A bottleneck 2. The most constraining resource in a process Service blueprinting 3. Shows how the customer and service provider interact at each step of the service delivery process Little's law 4. States that inventory in a process is related to the throughput rate and throughput timearrow_forward
- 14. Customer satisfaction is the result of the right combination of: a. Quality, time and product warranty b. Discounts, quality and customer support c. Cost, quality and time 18. Defective products per million produced is an example of a(n): a. Innovation process measure b. Service-after-sale process measure c. Operations process measurearrow_forwardResistors for electronic circults are manufactured on a high-speed automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. Use Exhibit 10.13. To set up the machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in each sample. The complete list of samples and their measured values are as follows: Use three-sigma control limits. SAMPLE NUMBER LA3A669 ELE 1 2 4 5 7 8 10 11 12 13 14 15 1 2 3 4 5 6 7 8 9 10 11 READINGS (IN OHMS) 985 1,009 1,003 1,015 1,009 1,019 1,005 1,010 995 990 1,015 1,020 1,013 Sample Number 12 13 14 15 991 996 994 1,001 989 992 986 989 1,001 1,006 1,005 992 1,006 996 997 1,019 991 981 989 999 993 988 1,013 1,002 1,005 1,007 1,006 996 991 994 982 996 a. Calculate the mean and range for the above samples. (Round "Mean" to 2 decimal places and "Range" to the nearest whole number.) Mean 986 994 1,008 998 993 1,005 1,020 996 1,007 979 989 1,011 1,003 984 992 Rangearrow_forward
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