OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 9DQ
Summary Introduction
To identify: The quality dimensions which are most likely to improve revenue and the one which reduces cost and revenue.
Introduction: The extent to which the customer needs and expectations are met for which a product accomplishes its purpose for a definite period of time is known as quality.
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Which of the four manufacturing quality dimensions are most likely to improve revenue? Which ones are related more to cost reduction or to both revenue and cost?
Which of the four manufacturing quality dimensions are most likely to improve revenue?
Suppose you manufacture 10,000 wooden pencils per day. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Suppose you manufacture 10,000 wooden pencils perday. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.arrow_forwardHow can IT help reduce expenses and/or improve quality?arrow_forwardDifferentiate between performance specifications, designspecifications, and manufacturing specifications. Write sample specifications for a product or service of your choosingarrow_forward
- These are the major criteria for evaluating a measuring tool: validity, reliability, and practicality; provide three examples in business administration where you consider these measurement tools are used.arrow_forwardThe following table lists all costs of quality incurred by Sam’s Surf Shop last year. Annual inspection costs $155,000 Annual cost of scrap materials 286,000 Annual rework cost 34,679 Annual cost of quality training 456,000 Annual warranty cost 1,546,000 Annual testing cost 543,000 What was Sam’s appraisal cost for quality last year?arrow_forwardFor each of the following product, define quality from customer’s perspective and manufacturer’s perspective. Are the two perspectives different or same? Explain your observations Furniture Glass Warearrow_forward
- In each of the following, name the term defined or answer the question. Answers are listed at the bottom.1. This refers to the inherent value of the product in the marketplace and is a strategic decision for the firm.2. Relates to how well a product or service meets design specifications.3. Relates to how the customer views the ability of the product to meet his or her objectives.arrow_forwardCost management is used to analyze the cost consequences of different design choices and to measure and report the many aspects of quality, including all of the following except: Multiple Choice Wasted labor or materials. The nature of complaints, warranty costs, and product recalls. The short- and long-term goals of sustainability. The number of service calls. Production breakdowns.arrow_forward. Quality costs fall under two categories. Name each category and think of an example to illustrate the category.arrow_forward
- Critical Thinking Quality is an important product objective, but quality can mean different things for different prod- ucts, such as durability, precision, aesthetic appeal, and so on. What does quality mean for the following products? a. Smartphone b. Pop-up tent c. Athletic wear d. Vacuum cleaner e. Pet food f. College educationarrow_forwardDescribe the four dimensions of quality. Which is most important?arrow_forwardThe Omega Shoe Company manufactures a number of dif-ferent styles of athletic shoes. Its biggest seller is the X-Pacer running shoe. In 2008 Omega implemented a quality-management program. The company’s shoe pro-duction for the past three years and manufacturing costs are as follows. Only one-quarter of the defective shoes can be reworked, at acost of $2 apiece. Compute the manufacturing cost per goodproduct for each of the three years and indicate the annual percentage increase or decrease resulting from the quality-management program. Year 2008 2009 2010Units produced/input 32,000 34,600 35,500Manufacturing cost $278,000 291,000 305,000Percent good quality 78% 83% 90%arrow_forward
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