OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 8, Problem 6DQ
Summary Introduction
To identify: The products and services which are relatively high and poor in quality and provide reasons whether companies providing high quality are more successful.
Introduction: The extent to which the customer needs and expectations are met for which a product accomplishes its purpose for a definite period of time is known as quality.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- 1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?arrow_forwardShould loyal consumers (VLC) be offered quality products and services at premium rates because their business demand is high? Can they be allowed less service if their VLC is low? Please explain.arrow_forwardExplain how to design high-quality product features that will satisfy customers. You may include the following in your report: a) Customer Satisfaction Measurement b) ACSI Customer Satisfaction Model c) Important Products and Services Qualityarrow_forward
- What is quality , from a perspective of customers ?arrow_forwardSummarize and create conclusion to this statement: We all know that the first factor that the customer is looking for before buying the product is the quality of the goods. If the company decided to use low-cost materials in order to reduce the total cost of goods sold and for them to lift up the net income, then it will only result to a negative outcome. A company's overall strength can be maintained by focusing on quality. It has a wide range of effects on a business. When a company tries to save money by using low-cost raw materials, it may end up producing low-quality products with defects and errors. The cost of poor quality includes not only costs associated with product defects, but also costs associated with company procedures, practices, or operations that result in defects or errors. Poor quality can also harm your brand, impair consumer relationships, and add significant operational and financial costs.arrow_forwardDo you believe that CEOs and business managers should be skeptical about the quality movement, or should they embrace the quality movement and try to involve their firms in as many quality initiatives as possible? Explain your answer.arrow_forward
- Select a specific product or service and discuss how the eight dimensions of quality impact its overall acceptance by consumersarrow_forwardWhy might it be that 80% of new products fail?arrow_forwardIf most consumers cannot identify any difference in quality among similar products, consumers will be most likely to choose which product to buy based on: the price of the product. the firm's cost of production. the size of the producing firm. geographic origin of the product.arrow_forward
- Many companies say that their goal is to provide quality products or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword?arrow_forwardHow do you guarantee the product's quality after it has been manufactured? For instance, when items from other outsources arrive at your store, you should conduct an audit to ensure the quality of the goods before selling them. If customers place an order or you are delivering goods to them, what steps should you take to ensure the quality is maintained?arrow_forwardCustomer complaints can be defined as the gaps between what business promises in terms of the product or services and what customers get. It is a mismatch between how customers perceive the brand and where they fail to get the desired customer service experience.With reference to this,Discuss the impact of effective complaint management on successful product service design.arrow_forward
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