Concept explainers
a)
To describe: The service product bundle for the hospital.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
b)
To describe: The service product bundle for a lawyer.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
c)
To describe: The service product bundle for a trucking firm.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
Want to see the full answer?
Check out a sample textbook solutionChapter 5 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
- What are the 5 dimensions of service quality? which is the most important and why?arrow_forwardDefine the terms "service quality" and "measuring and monitoring service delivery," as well as their respective meanings.arrow_forwardDefine/briefly discuss the following service outputs, and give one example for each. 1. Bulk breaking 2. Spatial convenience 3. Waiting and delivery time 4. Assortment and variety 5. Customer service 6. Information provisionarrow_forward