Concept explainers
a)
To define: A possible service guarantee for college classes.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
b)
To define: A possible service guarantee for a theatre performance.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
c)
To define: A possible service guarantee for buying a used car.
Introduction: Service is an immaterial activity which does not result in ownership and cannot be stored. It is consumed during a sale or transaction process.
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OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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