Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)
Question
Book Icon
Chapter 5, Problem 18DQ
Summary Introduction

To determine: The usefulness of documents in services and provide examples of four types.

Introduction: The documentation of a product or service provides a comprehensive picture of the features and uses of a product or service. It helps the user to get an easy understanding of a product or service and its features.

Blurred answer
Students have asked these similar questions
Question 4  The process of attracting, approving, processing, fulfilling, tracking, and earning money from customer orders is the lifeline of business to customer and business to business. The order fulfillment process is an integrated activity that touches every business service and requires merging traditional supply chain management with customer service, sales, and marketing activity.    (a) Explain any FIVE (5) order-related service failures under customer order management. Justify your answers.    (b) Discuss any FIVE (5) advantages from the Just in Time (JIT) system towards the distribution requirement planning. Support your explanation with appropriate examples related to distribution management.
Which of the following characteristics separates services from other products in its quality of services that depends on who provides the services?    Question 6 options:   A)  Intangibility    B)  Variability   C)  Perishability    D)  Inseparability
Question 2 "In air cargo revenue management, for every flight we operate, we first must forecast the capacity so we can understand how much space we can sell. Unlike on the passenger side where the number of seats is rather standard, the cargo capacity will vary based on the route, the aircraft, the number of passengers, the number of bags passengers are carrying and other metrics." Karri Kauppi, Head of Cargo Revenue Management & Pricing, Finnair Source: The Complexities of Air Cargo Revenue Management https://www.kambr.com/articles/the-complexities-of-air-cargo-revenue-management (a) According to Karri Kauppi, cargo revenue management (CRM) is complex. The first thing in CRM is to forecast the air cargo capacity which would depend on factors e.g. the route, the aircraft, the number of passengers, the number of bags and other metrics. Appraise how Karri practises CRM in forecasting air cargo capacity and pricing available cargo space for sale in order to maximize profitability.…

Chapter 5 Solutions

Mylab Operations Management With Pearson Etext -- Access Card -- For Operations Management: Sustainability And Supply Chain Management (13th Edition)

Knowledge Booster
Background pattern image
Similar questions
SEE MORE QUESTIONS
Recommended textbooks for you
Text book image
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Text book image
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Text book image
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Text book image
Business in Action
Operations Management
ISBN:9780135198100
Author:BOVEE
Publisher:PEARSON CO
Text book image
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Text book image
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.