Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 3, Problem 5RQ
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Customer-facing processes Business-facing processes
Customer-facing process is the front-office processes.
Business-facing process is the back-office processes.
The product or service received are visible to an organizational external customer.
The product or service received are invisible to an external customer.
The service includes fulfilling orders, developing communication among customers, bills sending and information about marketing.
The service includes setting goals, day-to-day planning in order to give positive feedback and rewards...
Customer-facing processes | Business-facing processes |
Customer-facing process is the front-office processes. |
Business-facing process is the back-office processes. |
The product or service received are visible to an organizational external customer. |
The product or service received are invisible to an external customer. |
The service includes fulfilling orders, developing communication among customers, bills sending and information about marketing. |
The service includes setting goals, day-to-day planning in order to give positive feedback and rewards... |
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Chapter 3 Solutions
Business Driven Technology
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- Part 1: Conceptual business model. Construct a conceptual business model for an industry or business that you are familiar with or have interest in. Visually it should be similar to the one we illustrated in Module 1, Video 2. Your model should represent at least 10 ideas It should visually represent one to one, many to one, or many to many relationships among ideasarrow_forwardIn what ways can a company's organizational culture either contribute to or mitigate customer conflicts?arrow_forwardWhen conducting a business process reengineering study, what should you look for when trying to identify business processes to change? Why?arrow_forward
- Please explain briefly. 1. How may the marketing concept be explained? Is it applicable to an engineering firm? 2. How may the engineer manager meet the threat of a competitor’s product? 3. How may the engineer manager convince the buyer or client to patronize the firm?arrow_forwardWhat are the benefits of implementing systems for transaction processing, customer relationship management, and supply chain management, and how do these systems really function?arrow_forwardWhat are the benefits of using systems for transaction processing, customer relationship management, and supply chain management, and how do these systems actually work?arrow_forward
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