Management, Loose-Leaf Version
13th Edition
ISBN: 9781305969308
Author: Richard L. Daft
Publisher: South-Western College Pub
expand_more
expand_more
format_list_bulleted
Question
Chapter 14, Problem 1ED
Summary Introduction
To determine:
If being in the team for a prestigious and remarkable project will make you overlook the facts and be instrumental in making unethical decisions. How to make it sound sensible so that no one will have an effect?
Introduction:
A training program organized in MicroPhone, a telecommunication company for customer service project. It is lead by Kristin Cole who is Head of HR. Sara MacIntosh joined the organization reporting to Kristin into their training operations. The above training is a weekly program for 3000 employees with a cost of $40 Million. However after looking into the extensive details of the project Sara understood that it is going to cost more than that if the training has to be continued on the way it is planned for.
She reported to Kristin about her concerns however Kristin was not ready to listen. Also, she demanded Sara to organize it and make it successful with said budget and there will not be any changes. Sara was not ready to accept this but to look on another side this is the first project and most famous project. If proved successful she will be able to gain so much of name and fame.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
Read the passage and answer the questions that follow
After 3 months in her new role as Director of Human Resources (HR) at Customers First, Deborah Ketson feels confident she has identified the significant HR issues at the company. She has prioritized the issues and is meeting with company president Joan Bates to make her recommendations. Deborah is prepared to discuss her top priority, which is to conduct an organization-wide job analysis and job evaluation project in order to start building a more internally consistent pay structure.
Customers First is a company that provides customer service for other companies. Small-to-medium-sized companies outsource their customer service function to Customers First, which manages all customer service for their clients through a call center and also via an online customer service center. The company works with a diverse group of clients ranging from small retail stores to larger online retailers. Customers First has grown quickly in the 5…
Employers try to screen for and encourage soft skills such as excellent communication, promptness, a positive attitude, good teamwork skills, and civility. On this difficult mission, they try novel approaches. A recruiter would intentionally drop a piece of trash by his office door just before an interview. He then would hire anyone who picked it up. One gas station manager rewarded his workers by relieving them of bathroom cleaning duty if they started their shifts on time. Discuss these techniques. Do you believe they are effective?
Recently，Kathy Smith, a project manager for a large industrial construction organization, was assigned to oversee a multi-million–dollar chemical plant construction project in Southeast Asia. Kathy had earned this assignment after completing a number of smaller construction assignment in North America over the past three years. This was her first overseas assignment and she was eager to make a good impression, particularly given the size and scope of the project .Successfully completing this project would increase her visibility within the organization dramatically and earmark her as a candidate for upper management. Kathy had good project management skills; in particular, she was organized and highly sel –motivated. Team members at her last two project assignment used to joke that just trying to keep up with her was a full-time job!
Kathy wasted no time settling in to oversee the development of the chemical plant. Operating under her normal work approach, Kathy routinely required her…
Chapter 14 Solutions
Management, Loose-Leaf Version
Ch. 14 - Prob. 1OTJVCCh. 14 - Prob. 2OTJVCCh. 14 - Prob. 3OTJVCCh. 14 - Prob. 1DQCh. 14 - Prob. 2DQCh. 14 - Prob. 3DQCh. 14 - Prob. 4DQCh. 14 - Prob. 5DQCh. 14 - Prob. 6DQCh. 14 - Prob. 7DQ
Ch. 14 - Prob. 8DQCh. 14 - Prob. 9DQCh. 14 - Prob. 10DQCh. 14 - Prob. 1EECh. 14 - Prob. 2EECh. 14 - Prob. 3EECh. 14 - Prob. 4EECh. 14 - Prob. 5EECh. 14 - Prob. 6EECh. 14 - Prob. 7EECh. 14 - Prob. 8EECh. 14 - Prob. 9EECh. 14 - Prob. 10EECh. 14 - Prob. 11EECh. 14 - Prob. 12EECh. 14 - Prob. 13EECh. 14 - Prob. 14EECh. 14 - Prob. 15EECh. 14 - Prob. 16EECh. 14 - Prob. 17EECh. 14 - Prob. 18EECh. 14 - Prob. 19EECh. 14 - Prob. 20EECh. 14 - Prob. 21EECh. 14 - Prob. 22EECh. 14 - Prob. 23EECh. 14 - Prob. 24EECh. 14 - Prob. 25EECh. 14 - Prob. 26EECh. 14 - Prob. 27EECh. 14 - Prob. 28EECh. 14 - Prob. 29EECh. 14 - Prob. 30EECh. 14 - Prob. 31EECh. 14 - Prob. 32EECh. 14 - Prob. 1SGBCh. 14 - Prob. 1EDCh. 14 - Prob. 2EDCh. 14 - Prob. 3EDCh. 14 - Prob. 1CFCACh. 14 - Prob. 2CFCACh. 14 - Prob. 3CFCA
Knowledge Booster
Similar questions
- You are the HR manager for a call center in the United States where about 400 employees work in cubicles, earning between $15 and $25 per hour. Employees receive 10 days of PTO each year (including holidays and sick leave). Your president is concerned because your turnover rate is increasing, recruiting is more challenging, and many employees seem stressed. She allocates $80,000 in funds for a wellness initiative; this budget may or may not be renewed in future years depending on results and company performance. Propose how you would spend this money to improve employee health, safety, and/or well-being, and briefly explain why you think this would be a cost-effective way to benefit employees and the organization. What type of data would you collect before implementing your proposal? How would you evaluate its effectiveness after implementation?arrow_forwardRead the following and answer. Currently, Rose is a senior manager in the human resources department of ABC Company. It took her six months to realise that despite her best efforts, she had not been able to establish any meaningful relationships with her coworkers. In the past, she has always held that her art speaks for itself. When it comes to the HR Employee Engagement Program, she's spent many hours preparing on a presentation that will be attended by high-ranking executives. She is convinced that she has gathered all the necessary evidence to support her novel theory and is eager to share it with the world. As soon as she got up on the morning of the presentation, she dressed on her best gear and headed directly to work, arriving just in time. One of her coworkers asked, "I'm very eager to hear your thoughts today. A sneak preview, please. " "Don't worry, you will find out shortly," Rose smirked. Tara, the head of HR, walked out of her presentation after only 10 minutes. 'Rose,…arrow_forwardRead the following and answer. Currently, Rose is a senior manager in the human resources department of ABC Company. It took her six months to realise that despite her best efforts, she had not been able to establish any meaningful relationships with her coworkers. In the past, she has always held that her art speaks for itself. When it comes to the HR Employee Engagement Program, she's spent many hours preparing on a presentation that will be attended by high-ranking executives. She is convinced that she has gathered all the necessary evidence to support her novel theory and is eager to share it with the world. As soon as she got up on the morning of the presentation, she dressed on her best gear and headed directly to work, arriving just in time. One of her coworkers asked, "I'm very eager to hear your thoughts today. A sneak preview, please. " "Don't worry, you will find out shortly," Rose smirked. Tara, the head of HR, walked out of her presentation after only 10 minutes. 'Rose,…arrow_forward
- Read the following and answer. Currently, Rose is a senior manager in the human resources department of ABC Company. It took her six months to realise that despite her best efforts, she had not been able to establish any meaningful relationships with her coworkers. In the past, she has always held that her art speaks for itself. When it comes to the HR Employee Engagement Program, she's spent many hours preparing on a presentation that will be attended by high-ranking executives. She is convinced that she has gathered all the necessary evidence to support her novel theory and is eager to share it with the world. As soon as she got up on the morning of the presentation, she dressed on her best gear and headed directly to work, arriving just in time. One of her coworkers asked, "I'm very eager to hear your thoughts today. A sneak preview, please. " "Don't worry, you will find out shortly," Rose smirked. Tara, the head of HR, walked out of her presentation after only 10 minutes. 'Rose,…arrow_forwardJanice has worked for Grandma B's Candies in the marketing department for 17 years. Last week, the CEO formally announced that Grandma B's was acquired by a large candy company wanting to expand its business into high-quality gourmet chocolates. Janice heard by way of the company grapevine that layoffs would occur in the days to come. She and her coworkers are very anxious and have gathered in the break room to chat. How could corporate leaders relieve employee anxiety in this situation? a Listen to the grapevine and update employees through a media-rich channel, such as a face-to-face meeting. b Start laying off employees as quickly as possible and blame those employees for not working hard enough. c Use the grapevine to leak information about early retirement packages and generous severance packages for those who choose to leave. d Keep depending on the grapevine as the best way to communicate with employees.arrow_forwardRecently, Smitha, a project manager for a large industrial construction organization, was assigned to oversee a multimillion-dollar chemical plant construction project in Bangkok. Smitha had earned this assignment after completing a number of smaller construction assignments in India over the past three years. This was her first overseas assignment, and she was eager to make a good impression, particularly given the size and scope of the project. Successfully completing this project would increase her visibility within the organization dramatically and earmark her as a candidate for upper management. Smitha had good project management skills; in particular, she was organized and highly self-motivated. Team members at her last two project assignments used to joke that just trying to keep up with her was a full-time job. Smitha wasted no time settling in to oversee the development of the chemical plant. Operating under her normal work approach, Smitha routinely required her staff and…arrow_forward
- Jane Doe is senior manager of recruitment involves overseeing the recruitment process for a company. It is one of many responsibility to establish goals, establish budgets, establish timelines, conduct extensive research, shape recruiting efforts, and develop strategies to optimize operations. How do these compare to Jane's responsibilities to the larger community? Should a leader use the power he or she holds within an organization to benefit the larger community? How and when? Can you think of any ethical dilemmas that could result? Use references and citationsarrow_forwardLisa LaFlamme, a veteran news anchor with a storied career of 35 years at CTV National News, faced an abrupt dismissal by Bell Media Inc. (Bell Media) on August 15, 2022. The manner in which her departure was handled sparked significant reactions and raised several important questions. Q1. Why were so many people, both young and old, upset with the dismissal of Lisa LaFlamme? Q2. How should companies handle employee terminations to ensure that they take place smoothly? Q3. How could the senior leadership at Bell Media have addressed and recovered from the internal and external turmoil that resulted from the dismissal of Lisa LaFlamme?arrow_forwardCEOs earn a much higher income than their employees. a) Briefly describe an explanation for high CEO compensation that centres on motivating those competing for such positions. b) Briefly describe an explanation for high CEO compensation that centres on a CEO's ability to impact a large number of workers. c) Briefly describe an explanation for high CEO compensation that centres on characteristics of the board of directors.arrow_forward
- Clearwater Electronics has a strong organizational culture that is demonstrated by high employee engagement. HR has played a vital role in perpetuating that culture, starting with recruiting applicants who share the company’s beliefs, understand the organizational strategy, and work hard. However, knowing that the only constant is change, the HR department continually monitors employees’ engagement and behaviors. Why is assessing employees’ views of the company important in maintaining a strong company culture? If employees are positive about what the company stands for, they will be more positive, more productive, and more open to change. Knowing what employees’ views are on a continual basis allows the company to identify those who do not fit into the culture. Assessing what employees talk about helps identify potential problems, which can then be addressed before they get serious. What employees think is often how the company is perceived from the outside as…arrow_forwardPost a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member. Due Day 3 Imagine you work for a fast-moving consumer goods (FMCG) company and have been assigned a project to launch a new product variant. You will be working with a team that comprises employees from different departments. Respond to the following in a minimum of 175 words: You must lead your team so that they remain motivated and work toward achieving project goals without any conflicts. Based on your reading and research: Discuss 2 ground rules you will form for the team to follow. Discuss 2 ways in which you will manage conflicts that may arise among team members.arrow_forwardYou receive four applications for the three positions. You have read their resumes and conducted interviews. Who do you hire for each role? Students will use a categorization table to match the right job to the right person. Pat is outgoing and likes working with people. Pat is friendly, organized and wants to be a part of a growing team. Teddy is creative and is interested in culinary arts. Teddy is interested in joining a new company in the hopes of helping develop the next great food destination. Robin likes working with numbers and is interested in joining a large organization with a clearly defined career path. Lee is detail oriented and likes working with numbers. Lee works well independently and wants to work for a start-up. Customer Bookkeeper Service Taco None Maestroarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub