Management Information Systems: Managing The Digital Firm (16th Edition)
Management Information Systems: Managing The Digital Firm (16th Edition)
16th Edition
ISBN: 9780135191798
Author: Kenneth C. Laudon, Jane P. Laudon
Publisher: PEARSON
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Chapter 12.3, Problem 1.4CQ

Explanation of Solution

Management issues

  • The head of company’s global process mining service was able to promote adopting the analytics.
  • The company was able to promote by identifying individuals who were receptive to process mining and enlisting them for promoting new technology.
  • Since the company implemented process mining, they were able to identify slowdowns, late product deliveries and billing inefficiencies that costs millions of dollars.

Organization issues

  • The company had to manage the business process manually before implementing the software.
  • Each specific process was responsible for each individual supervisor...

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