Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736350
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Question
Chapter 1, Problem 1.6AAC
Summary Introduction
To determine:-
Listening skills of business people at their workplace are based on the below questions:-
- Amount of daily practice of active listening.
- A person they listen to on the job.
- To come to the conclusion whether people are listening or not.
- Negative outcomes of poor listening.
- Tips for better listening.
Introduction:-
Listening skills are an important aspect and part of the communication process. We all are well aware of ourselves that we are often not good listeners. Poor listening habits cost a lot when it comes to businesses or organizations as it might affect professional relationships. Active listening is not only focusing totally on the speaker but also showing some gestures through verbal and nonverbal actions that you are listening to what he is saying.
Expert Solution & Answer
Trending nowThis is a popular solution!
Students have asked these similar questions
comunications skills
please give me full answer thanks
Question No: 4As a listener, why do you think listening plays a vital role in the organization? Corelate the importance of listening process in work place with probable measures to be taken to improve it.
When communicating through the phone, the following communication methods
can be used EXCEPT: *
Reading
O Nonverbal expression
Listening
Talking
Empowerment is all of the following EXCEPT:
Having the appropriate communication skills
O Supporting innovation
O Giving the employees the time to find the information they need
Providing employees with up-to-date company news
Please watch the video : http://www.youtube.com/watch?v=rrW0VfpZYkg which addresses the issue of “being yourself at work.” After watching Christine Liu, tell us in 100-300 words how you feel about being yourself in your professional communication at work. Write your discussion response in the form of “Dear Christine….” and share with her your experiences with “being yourself at work.” Relate a specific incident or two to help us understand your experiences.
Chapter 1 Solutions
Bundle: Essentials of Business Communication, Loose-leaf Version, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
Knowledge Booster
Similar questions
- How are you managing your e-mails now? Are you mixing personal and school and work-related e-mails in the same account?arrow_forwardCustomer Service folks always: 0 Listen attentively. Maintain a positive attitude Speak clearly Avoid technical terms or fancy words.arrow_forwardcommunications skills please give me full answer thanks 1 You work as an executive in the company, write a memorandum to all employees about increasing absenteeism and turnover in the last few months and warn them about the immediate action company takes and the penalty for such act.arrow_forward
- Customer Service Means? U Doing ordinary things extraordinarily well Going beyond what's expected Adding value and integrity to every interaction Being at your best with every customer Be grumpyarrow_forwardcommunications skills pleease give me correct and ful answer thanks 1 You work as an executive in the company, write a memorandum to all employees about increasing absenteeism and turnover in the last few months and warn them about the immediate action company takes and the penalty for such act.arrow_forwardThe Lumen Learning resource discusses how email and other web-based forms of communication and reduced memo use in workplaces. Consider your own workplace (or a similar setting such as an organization/club/team, etc.) you belong to or are involved with, and discuss whether your own experience in the communication setting you have chosen seems to prove that Lumen's claim about the "death of memos" seems valid or seems - premature, let's say. https://courses.lumenlearning.com/wm-businesscommunicationmgrs/chapter/formatting-business-writing/arrow_forward
- Outline an approach a business might take to successfully combat plagiarism by its employees. Provide an example of plagiarism in the workplace with a documented case in the news. Explain how you avoid this plagiarism when creating technical communication in your profession.arrow_forwardYou have been hired as a consultant to improve communication between engineering and marketing staff in a large high-technology company. Use the communication model and the four ways to improve that process to devise strategies to improve communication effectiveness among employees between these two work units. • What do you anticipate being the greatest barriers between these two departments?• Explain how this will impact the overall productivity of the high-tech company.arrow_forwardAs a manager of a company which of the following channels will you use to inform your team about a possible salary cut or job loss due to company suffering losses? a. Written letter b. Written email c. Oral face to face O d. Oral telephonicarrow_forward
- In a 250-300 word response, discuss why communication skills are important to organizational success and why recruiters focus so much on finding leads with good communication skills. What happens when there are problems with communications in the workplace (re-work, low morale, product delays, dissatisfied customers, etc.)? Use at least one resource to support your key points. Respond to at least two of your fellow students' posts. Week 1 - Discussion 2 Ashford Learning Resources Review the Learning Resources materials under the Course Resources tab in the left navigation of the course. Explore the resources available, view demos/tutorials and read the guides. In a 250-300 word response, discuss how these resources will be of value to you in your program at Ashford. Use at least one resource to support your key points. Respond to at least two of our fellow students’ posts and offer suggestions on how they could increase the value of the resources they…arrow_forwardIn your opinion, when it comes to business communication, is it necessary to involve the use of technology especially when dealing with clients or when reporting sales and profits? Justify your answer with appropriate examples.arrow_forward4. Listening in the Workplace Listening skills are important for career success and organizational effectiveness. Considered one of the soft skills, listening skills allow you to improve the effectiveness of your communication with supervisors, colleagues, and customers. To become a more powerful listener, you can employ a variety of techniques. For example, if you're having trouble focusing on a message, you could Read the following situation, and then answer the questions. paraphrase to increase understanding focus on something more interesting ask others for their opinionsarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Understanding Management (MindTap Course List)ManagementISBN:9781305502215Author:Richard L. Daft, Dorothy MarcicPublisher:Cengage Learning
Understanding Management (MindTap Course List)
Management
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Cengage Learning