Customer Service folks always: 00 Listen attentively. Maintain a positive attitude Speak clearly Avoid technical terms or fancy words.

When the human resources assistant speaks with the operations manager about the hiring of a new shipping clerk, this would be considered what?     Downward communication     Upward communication     lateral communication     diagonal communication

You are an employee at a company.  You have a new collaboration tool (**what tool is your choice, eg: MS Teams, Slack, etc.**) that you want to see adopted at the company to improve productivity.  Write an email to your boss outlining why this tool will improve productivity and why the company should adopt it. This email is to be professional, persuasive, and logical.  Assume we are just using email for electronic collaboration right now.

Revise the following statements to make them more positive and courteous. Construction on your building is at a standstill because the contractor is unable to pour footings until the soil is no longer soggy.

Chapter 3 of the Workplace Writing text begins with the words:  "In the business world, you will never write or speak in a vacuum.  When you write your memo, e-mail message, letter, report, brochure, or Web site text, someone will read it."  What can happen when writers fail to take their audience into consideration? (In other words, when a writer doesn't think about the person on the receiving end of the message).  Provide specific examples (examples out of your own experience or examples you've heard or read about) of the types of problems that this failure to consider your audience when communicating can have.

Instructions Considering the indirect approach to delivering bad news answer for the four questions below regarding the sections of the approach. TASK: Provide a full sentence answer for one possible buffer, explanation, negative news delivery and alternative or suggestion. Each of these should be in response to the action request below.   Type your 4- answers (a numbered list) in MS Word, save to your computer or OneDrive, and then upload the file to submit it. Complete this task individually and use your coursework for guidance. Action Request: Hi Simran, I was wondering if you would be able to take my shift at Tim Hortons on Saturday morning. I am scheduled to work at 6:00 am until 1:00 pm. I forgot to book the day off and will be attending my friends wedding and am not able to work and get to the wedding on time. Please let me know if you can cover my shift as soon as possible. Thanks, Jasmine Questions: Provide one possible Buffer (appreciation, good news, common ground,…

True or False: We can use one-to-one interview to understand why customers value certain features more and what benefits these features can offer.

Managers use information to do all the following except: O a. Communicate with virtual teams O b. Coordinate the activities of departments and divisions O c. Recall basic concepts O d. Ensure employees are engaged O e. Ensure that organizational goals are achieved

[Kim] Kim Kardashian has just opened a law firm. Kim's firm focuses on defamation suits in the fashion and entertainment industries. The firm does a good job in providing quality and timely legal services to a variety of clients. Because of the stress Kim's clients can experience while dealing with their legal problems, Kim has an on-site spa and a therapist to help her clients feel comfortable and relaxed. What level of service is represented by the spa and therapist? O Tangible Service O Potential Service O Expected Service O Core Service O Augmented Service

4. Which one of the following is an example of a well-written, measurable performance standard? O A. Customer service representatives should be energetic and pleasant to customers. O B. Police should respond to a call within a short period. O C. Desk clerks are expected to check out approximately 15 customers every half hour. O D. Resident dorm advisors should be accessible to students Mark for review (Will be highlighted on the review page) >