Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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-0:00
15
0:14
You are helping a customer and using
the script/resource guide when you
come to an intersection you haven't
seen before. It is very confusing about
what you should do next. What do you
do?
Ask the customer if you can put
them on hold for a minute while you
figure out their issue.
Choose one of the options and if
that is not right, you can backtrack
to the other options.
Continuing talking with the
customer, while you message a
team lead to ask them what you
should do at this point.
יק (6ו
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Transcribed Image Text:-0:00 15 0:14 You are helping a customer and using the script/resource guide when you come to an intersection you haven't seen before. It is very confusing about what you should do next. What do you do? Ask the customer if you can put them on hold for a minute while you figure out their issue. Choose one of the options and if that is not right, you can backtrack to the other options. Continuing talking with the customer, while you message a team lead to ask them what you should do at this point. יק (6ו Back Next
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