
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Question

Transcribed Image Text:-0:00
15
0:14
You are helping a customer and using
the script/resource guide when you
come to an intersection you haven't
seen before. It is very confusing about
what you should do next. What do you
do?
Ask the customer if you can put
them on hold for a minute while you
figure out their issue.
Choose one of the options and if
that is not right, you can backtrack
to the other options.
Continuing talking with the
customer, while you message a
team lead to ask them what you
should do at this point.
יק (6ו
Back
Next
Expert Solution

This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution
Trending nowThis is a popular solution!
Step by stepSolved in 3 steps

Knowledge Booster
Similar questions
- Your company is a major software development company that develops enterprise software for Internet and mobile applications. You have recently been appointed the team leader on a new software development project. The members of your team have worked on various software development projects for the company. At your first team meeting, you suggest that the team meet every time the project reaches a major milestone, as defined in the project plan. However, several members of your team complained that the meetings are a waste of time. These members feel that a well-written progress report from you is all that is necessary to keep them updated and the project moving along smoothly. Who is right, the team members or the project manager? Provide the rationale for your answer. Discuss the importance of team meetings and written progress reports, including the upsides and downsides of both.arrow_forwardThe results of the evaluation of the OD project make a talent placement agency review the information from the satisfaction surveys, as well as the testimonials of its collaborators about the new problems and solutions to be faced. The type of analysis carried out by the company is called: Select one: a.Communication. b.Orientation to metrics. c.Systemic measurement. d.Observation of the environment.arrow_forwardMultiple Choice Question 14- Which implementation approach does the book say is more advantageous because it moves some decision-making authority closer to the frontline people in the company? Group of answer choices Implementation through Change Implementation by Command Implementation through Consensus Implementation by Authority 15- Many industries are based on service that depends on effective employees. Therefore, companies in those industries need to focus on employee motivation, incentives, and coordination to deliver the right service. This marketing-like focus on employees is called: Group of answer choices marketing myopia internal marketing external marketing implementation by command 16- How can marketing plans fail? Group of answer choices The strategies are not appropriate. The implementation was not adequate for the strategies. The external environment changed for the worse. Any of the above can lead to failure. 17- Since the world is constantly changing, and new…arrow_forward
- Read the pages and make a brief summary of them with your own words, please. It is what you understand. Don't make copy-paste, please. Mention important parts only. Also, you will put your comments and ideas about the topic. Please don't write item by item. Write the summary in paragraph form.arrow_forwardIs it more probable that you'd utilise a speech recognition system or have the customer enter replies by pressing buttons on the phone?Provide an explanation for your choice by outlining the benefits and drawbacks of each alternative as they apply to this problem.arrow_forwardCan you provide a respond to this and ask any question about it? As the week concludes, reflecting on the course prompts considerations about its robustness and relevance to our professional journeys. To enhance its efficacy, incorporating more real-world case studies and practical applications could make the content more meaningful to our respective fields. Practical exercises that simulate scenarios encountered in our workplaces would bridge the gap between theory and application, fostering a deeper understanding of the concepts. Aligning course content with the latest industry trends and emerging technologies ensures that the skills acquired remain relevant in the dynamic job market. Engaging in discussions and peer-to-peer learning is essential to comprehensively understanding diverse perspectives and approaches so I appreciated that aspect as I do for each AMU course. If tasked with teaching this course, I would emphasize real-world problem-solving, incorporate more video from…arrow_forward
- You are a supervisor in a call center. There are 50 people working in the center. You have been presented with two problems. One, customers are hanging up after waiting 30 seconds for someone to answer the phone. Two, customers complain that they have having problems understanding the customer service representatives when speaking to them on the phone. How would you address each of these issues and what problems or pushback would you expect form your employees.arrow_forwardPrompt: You are the HR Manager for a consulting company that creates training materials for Fortune 500 organizations. The organizational structure consists of several executive directors, six training directors, consultants who work in one of six departments, and six administrative staff. The administrative staff are divided between the six training departments and report directly to their respective director. The training directors are very unhappy with the work that the administrative staff is producing. They feel that the quality is unsatisfactory and the work is not being completed in a timely manner. As a result, the training directors are doing much of the administrative work themselves and the administrative staff is sitting idle. The administrative staff has not been disciplined for their performance, but the tension within the company is growing. The administrative staff complains that they are bored and have begun to spend most of their work hours engaging in personal…arrow_forwardCommunity Needs Assessment Assignment Mother and Infants Scenario You are the corporate wellness director for a large accounting firm. 60% of the members of this firm are under the age of 40. Of those under the age of 30, it is roughly 50/50 between males and females. Those over the age of 30 are more predominantly male with a 4:1 male-to-female ratio. You have been tasked with determining what areas of wellness the company should focus on in the upcoming year. When you recently learned of these statistics, you became curious as to why there is such a drop off in the number of females that work in the company as age increases. You decide to focus on this population and complete a Community Needs Assessment with the target population being the females at the firm. ---------------------------------------------------------------------------------------------------------------------------------------------------------------- One Before you begin your community needs assessment, you…arrow_forward
- For this assignment, you will need to read the article entitled, Facebook Folly at Northeast BMW, in the Harvard Business Publishing required packet for this course. This organization is facing an issue of addressing the appropriateness of employee behavior when using their personal Facebook account but addressing the workplace. A short synopsis of this scenario is that one employee is addressing their concerns about their employer's strategy for attracting customers to enhance sales. In one post, an employee addresses his disagreement with the company's approach. This same employee also uses his Facebook account to poke fun at an incident occurring at a nearby competitor. Your evaluations here concern employee rights vs. employee discipline. To be clear, it is every employee's right to address concerns about matters in the workplace that impact them (e.g., working conditions, strategy that would impact their sales performance, safety, fairness, etc.) and they cannot be disciplined for…arrow_forwardReview the Engaged Feedback Checklist (available in the Module Three reading assignment in our Course Content, and described in more detail in the "Living Into Our Values" chapter of Dare to Lead). Provide a personal reflective essay on which item on this checklist you find the most difficult (and why) and which you find comes most naturally to you (and why). Feel free to take the perspective of the person giving feedback or the person receiving feedback. The body of your essay should be 3 - 4 pages in length and written in APA style. (In a reflective essay, be sure to provide a title page, but unlike our other essays, feel free to use personal pronouns throughout your narrative.) Reference Book: THE ENGAGED FEEDBACK CHECKLISTDaring FeedbackI know that I’m ready to give feedback when …___ I’m ready to sit next to you rather than across from you.___ I’m willing to put the problem in front of us rather than between us (or sliding it toward you).___ I’m ready to listen, ask questions,…arrow_forwardMarvin is the secretary in the Facilities Management Department. He has just received a new computer and wants to try it out. Though his supervisor has a strict policy about computer use for business purposes only, he wants to learn the e-mail software more thoroughly than his training can provide. One good way to do this, he figures, is to write e-mail messages to his friends and relatives until he gets the knack of it. He is caught up on all his work and only has 30 minutes left to work today. His supervisor left early. Identify the ethical issue or problem. List the facts that have the most bearing on the decision. Identify anyone who might be affected by your decision and how. Explain what each affected person would want you to do about the issue. List three alternative actions and identify the best and worst case scenario for each alternative, anyone who would be harmed by this choice (and how), any values that would be compromised by selecting this alternative, and any automatic…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON

Understanding Business
Management
ISBN:9781259929434
Author:William Nickels
Publisher:McGraw-Hill Education

Management (14th Edition)
Management
ISBN:9780134527604
Author:Stephen P. Robbins, Mary A. Coulter
Publisher:PEARSON

Spreadsheet Modeling & Decision Analysis: A Pract...
Management
ISBN:9781305947412
Author:Cliff Ragsdale
Publisher:Cengage Learning

Management Information Systems: Managing The Digi...
Management
ISBN:9780135191798
Author:Kenneth C. Laudon, Jane P. Laudon
Publisher:PEARSON

Business Essentials (12th Edition) (What's New in...
Management
ISBN:9780134728391
Author:Ronald J. Ebert, Ricky W. Griffin
Publisher:PEARSON

Fundamentals of Management (10th Edition)
Management
ISBN:9780134237473
Author:Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:PEARSON