Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
expand_more
expand_more
format_list_bulleted
Question
Which of the following strategies for conflict management assumes that many conflicts are win–win conflicts?
a.
Forcing
b.
Avoiding
c.
Compromising
d.
Resolving
Which of these strategies makes most sense if one assumes that all conflict is bad?
a.
Avoidance
b.
Compromise
c.
Forcing a solution
d.
Resolving
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution
Trending nowThis is a popular solution!
Step by stepSolved in 2 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Explain how relationships can help or hinder negotiations. How does adding additional parties, such as agents or constituents, to a negotiation alter the process? How can you manage these negotiations wisely? Use personal examples where applicable.arrow_forwardMultiple Choice Question 14- Which implementation approach does the book say is more advantageous because it moves some decision-making authority closer to the frontline people in the company? Group of answer choices Implementation through Change Implementation by Command Implementation through Consensus Implementation by Authority 15- Many industries are based on service that depends on effective employees. Therefore, companies in those industries need to focus on employee motivation, incentives, and coordination to deliver the right service. This marketing-like focus on employees is called: Group of answer choices marketing myopia internal marketing external marketing implementation by command 16- How can marketing plans fail? Group of answer choices The strategies are not appropriate. The implementation was not adequate for the strategies. The external environment changed for the worse. Any of the above can lead to failure. 17- Since the world is constantly changing, and new…arrow_forwardIn dealing with a argumentative customer who is claiming that one of her employees treated him rudely, Razia says she supports her employee's actions but that she would also like to develop a solution that would satisfy the customer. Which conflict management approach best describes this situation? A. Avoiding B. Forcing C. Accommodating D. Collaboratingarrow_forward
- Two co-workers are disagreeing over who is responsible for planning a corporate event. To solve the conflict, the manager steps in and reiterates each of their role in the company, thus giving the responsibility to one employee over another. What type of conflict management technique is this? Compromise Altering the human variable Smoothing Authoritativearrow_forwardWhich tactics can lead to multiple options to facilitate agreement? Instruction: Choose all options that best answer the question. Be direct Do research to find a precedent Reassure your counterpart that you're both under pressure Be vague when offering solutions Offer a solution that's mutually beneficial Modify a solution to reach an agreement Brainstorm to find a workable solutionarrow_forwardAssume that in 2017 there were only three incidents of “disturbances” on a United plane prior to Mr. Dao’s removal. Furthermore, all three of these incidents were instigated by passengers, not the airline. Based on this information, what negotiating bias may CEO Munoz be influenced by? Multiple Choice Issue framing and risk Self-serving bias Law of small numbers The winner’s cursearrow_forward
- Which of the negotiation tactics listed below is an effectivemethod for persuasion in a win/win negotiation? attempt to make the case with an up-front hard sell resist compromises present a great argument assume persuasion is a one-shot effort none of the above tactics are good ( well explain all point of question with deeply explanation.)arrow_forward1.Which aspect of mediation gives those in dispute the opportunity to express their feelings about the process leading up to mediation? representation/reparation arbitration validation/reintegration participation 2.Nneka and Fatima disagree over the best database software to use for an upcoming project. Neither gets angry, but each discusses the capabilities and costs of each type of software. After this discussion, they present their findings to the team so the best software can be selected. Which of the following best describes the likely effect of their disagreement on performance? The team is better able to make a good decision and performance will be high. The team will be apathetic and performance will be poor. The team will be disrupted because of the conflict and performance will be poor. Team members will now have to do their own research and performance will be slowed. 3.Whoever makes the second offer in a negotiation sets the anchor around which bargaining occurs. True False…arrow_forwardcomment on: The importance of managing and understanding our emotional intelligence during conflict can lead to more effective and efficient solutions. Effective conflict management requires emotional intelligence, which involved being aware of one's own emotions and other's. This is similar to the idea of perceiving from the reading, which is defined as, "[...] the ability to identify emotions in oneself and other". The importance of acknowledging one's own emotions and understanding how to control your emotions in order reach the best possible outcome is crucial. Social intelligence is also crucial in managing emotions during conflict because It is the ability to read and understand social cues and the emotions of other involved. This helps to gain a deeper understanding and perspective of the feelings of all parties. Similarly, the reading highlights understanding, which refers to the ability to evaluate emotions and identify how they effect our actions. If are aware of how our…arrow_forward
- The mayor would have had much better luck blocking the evacuation of the city, yet still receiving federal resources, if Ava’s conflict style was high on ______. Multiple Choice competition accommodation avoiding yielding dominatingarrow_forwardYou have been requested to prepare a short summary of the situation the CEO will face when she tries to negotiate this agreement with business people in Lithuania. Your memo should not focus on generic cultural differences. It should focus exclusively on cultural issues that might arise in a negotiation setting. Identify and overview seven facets of culture that you think would be very critical to a negotiation between a typical US manager and a typical manager from Lithuania. Clearly number them and present them in order of importance (as best you can - you are the cultural specialist). Of the seven facets of culture you overviewed, identify and discuss the facet that you think will be most challenging for the typical person raised in the US. Justify your thinking. Use at least five resources. Some resource options are provided below: • Business Culture section of the chapter about Lithuania (or a neighboring country that you think similar) from the Global Road…arrow_forwardFred always gets his way when he and his girlfriend of two years go out, and he likes that she always let's him win. He seems to have a _____________ style of conflict management. avoidant superior competitive collaborativearrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.