Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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13. After arguing with a friend last night, you are still upset but want to apologize. Which response would work best in this situation?
Say nothing while you're still angry.
Phone your friend to explain your side of the situation.
Send your friend a text indicating you're sorry and would like to talk later.
Have a face-to-face conversation to resolve matters immediately
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After the argument, some leftover anger, irritation, annoyance, rage, frustration, bitterness, and negative feelings have leftover. Whether these arguments or conflicts towards the individual he or she argued with, the scenarios or circumstances in which the conflict happened, or the manner it resolved or ended, it is essential to take some time to calm down the situation and process how an individual feels.
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