Essentials Of Investments
Essentials Of Investments
11th Edition
ISBN: 9781260013924
Author: Bodie, Zvi, Kane, Alex, MARCUS, Alan J.
Publisher: Mcgraw-hill Education,
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What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows:
Customer
Customer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet.
Internal Business Process
Draw customers to our channels and streamline the fulfillment process to improve service speed and accuracy.
Learning and Growth
Develop a competent and motivated workforce to drive a customer-centric culture

 

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