Types of service setting services can be classified in terms of two dimensions : • The extent to which customers/employees are present during service delivery and • The degree of complexity associated with service consumption. ●
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- XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing effortsWith which of the following is information management strategy not concerned?What is "software as a service"?
- 18) An exemplary e-government value chain may consist of the following except: Select one: a. High levels of infrastructure b. e-payment. c. technological distribution d. content and service development e. marketing and user relationship management f. content and service conceptWhat are the essential factors to consider when selecting a CRM system for a business, including scalability, customization options, data security, integration capabilities, and user-friendly interface, in order to make an informed decision that aligns with the organization's specific needs and long-term growth objectives?What are the 5 dimensions of service quality? which is the most important and why?