Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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1. The shared beliefs, expectations, values, norms and work that influences the way in which individual groups and teams interact with one another and cooperate to achieve organizational goals is normally referred to as:
a. Organizational Procedure
b. Organizational Custom
c. Organizational Culture
d. Organizational Practices
e. Organizational Polity
2.Which of the following is not among the areas that managers should concentrate on as they attempt to build trust?
a) Predictability
b) Competence
c) Fairness
d) Communication
e)friendship
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