Answered: The late management guru Peter Drucker…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter18: Leading Teams

Section: Chapter Questions

Problem 4EE

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Question

1. The late management guru Peter Drucker said: ‘The now-fashionable team in which everybody works with everybody on everything from the beginning rapidly is becoming a disappointment.’ Discuss three problems associated with teams.

2. OutlineTuckman’s model of team development and describe how a team leader can use this model to develop an effective team.

3. You have just been transferred from the Singapore office to the Melbourne office of your company, an international sales organisation of electrical products for developers and contractors. In Singapore, team members regularly called customers after a sale to ask whether the products arrived on time and whether they are satisfied. But when you moved to the Melbourne office, no one seemed to make these follow-up calls. A recently hired co-worker explained that other coworkers discouraged her from making those calls. Later, another co-worker suggested that your follow-up calls were making everyone else look lazy. Give three possible reasons why the norms in Melbourne might be different from those in the Singapore office, even though the customers, products, sales commissions and other characteristics of the workplace are almost identical.

4. A software engineer in China needs to coordinate with four team members in geographically dispersed areas of the world. What team challenges might the team experience and how will they affect the team design elements?

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