How to respond to this in 100 words? For this discussion post, we have been tasked with evaluating what is often considered the most challenging job in management: looking into conflict resolution. Although there are many sources of conflict, we will look at the incompatible goals for discussion. Incompatible goals, by definition, occur when individuals or groups within the same organization have different plans, which can either be self-serving or departmentally based, causing conflict to occur within the team (McShane & Von Glinow, 2022). To open discussion, I would like to share a personal experience involving a team with differing goals. In this situation, a sales team of members of a company we will call X, a revenue management company for physician offices, will be used. The department was split into two parts: education on documentation and sales. Sales wished for the training to be increased due to the company's niche, whereas the movement was minimally staffed and could not keep up with the increase in clients. Neither side was willing to budge, and the overt personalities and genders were at odds due to the psychological differences in the team members, causing differing beliefs due to gender (Martins et al., 2015). To resolve the differences, there needs to be a negotiation to ensure that both business units meet the mission and vision of the company, as well as maintain a competitive edge in the market (Byun et al., 2020). Through mediation and negotiation, both business units came to a compromise solution to offer training only to clients already engaged and not to new businesses until the training department could be expanded.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Related questions

Concept explainers

Question

How to respond to this in 100 words? For this discussion post, we have been tasked with evaluating what is often considered the most challenging job in management: looking into conflict resolution. Although there are many sources of conflict, we will look at the incompatible goals for discussion. Incompatible goals, by definition, occur when individuals or groups within the same organization have different plans, which can either be self-serving or departmentally based, causing conflict to occur within the team (McShane & Von Glinow, 2022). To open discussion, I would like to share a personal experience involving a team with differing goals. In this situation, a sales team of members of a company we will call X, a revenue management company for physician offices, will be used. The department was split into two parts: education on documentation and sales. Sales wished for the training to be increased due to the company's niche, whereas the movement was minimally staffed and could not keep up with the increase in clients. Neither side was willing to budge, and the overt personalities and genders were at odds due to the psychological differences in the team members, causing differing beliefs due to gender (Martins et al., 2015). To resolve the differences, there needs to be a negotiation to ensure that both business units meet the mission and vision of the company, as well as maintain a competitive edge in the market (Byun et al., 2020). Through mediation and negotiation, both business units came to a compromise solution to offer training only to clients already engaged and not to new businesses until the training department could be expanded.

Expert Solution

Trending now

This is a popular solution!

Step by step

Solved in 3 steps

SEE SOLUTION Check out a sample Q&A here

Knowledge Booster

Learn more about

Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, management and related others by exploring similar questions and additional content below.

Similar questions