Referrals and Recommendations are usually private, but the upvote and like button can be considered a public form of recommending a. True b. False
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1. Referrals and Recommendations are usually private, but the upvote and like button can be considered a public form of recommending
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- A. Selection of any existing FOREIGN OR MULTI NATIONAL company, B. Discuss the company profile and describe the industry process of the business the company C. Discuss and illustrate the TOTAL QUALITY Management process of D. Introduce/Suggest potential changes for improvements of processes E. Present and Explain possible outcomes, positive or negative, after changes have been introduced. IMPLEMENTATION (ACTION PLAN) (tabular format) 1. RECOMMENDATION 2. COURSE OF ACTION / PROCEDURE OF IMPLEMENTATION 3. DEPARTMENT/ PERSONS INVOLVED | 4. TIME FRAME (ESTIMATED LENGTH OF TIME FOR THE IMPLEMENTATION) 5. EXPECTED OUTCOMES7-When customer becomes valued asset to be managed by the firmthe firms deploys? A.Quality control on customer market shares . B.Customer feedback promises . C.Customer - relationship management . d.Customer complaints rise up issues .Determine whether information must be documented. Imagine that you're writing a case study about the bookseller Barnes & Nobles. Which of the following information needs to be documented in a report? a. Barnes & Noble's corporate headquarters is located at 122 Fifth Avenue, New York City, New York. b. The company's online division uses the website www.bn.com c. The company's online division generates 10% of the company's revenue. d. Michael Huseby is the CEO of Barnes & Noble. e. Barnes & Noble closed its Lincoln Center store in New York City. f. Most stores are between 10,000 and 60,000 square feet.
- John deposited 5000 OMR in bank Muscat for 5 years period. This deposit is known as time deposit and it is is also called as ? a. Fixed deposits b. None of these c. Savings deposits o d. Current deposits3. Sales representative DeMarino realized that the investment of his time and effort was not for short-term gain, but instead looked to the ___________ the hospital would bring to Medtronic. a. long-term revenue b. overall share of customer c. long-term clinical relationship d. product lifetime value e. customer lifetime value 4. DeMarino used personalized communications with the surgeon, hospital, and staff as he established the relationship. Using personalized communications provides a(n) _______________. a. opportunity to sell additional types of products b. way to ensure future sales c. effective means of increasing brand loyalty d. opportunity to pave the way for good customer service e. way to create a bond with the hospital11 At what point should a business information manager assume that he or she will not receive any more new questions or requests to solve problems? O A. Questions and problem-solving requests usually end after about six weeks. O B It can take six months or more for a business information manager to stop receiving questions or requests. O C. It takes about a year before the manager has answered all questions and solved all problems. OD. There are always new questions to answer and new problems to solve in this line of work.
- Which of the following statements is / are not a strategic operations management decision. I. Determines the customer's quality expectations and establishes policies and procedures to identify and achieve that quality. II. Determines how to recruit, motivate, and retain personnel with the required talent and skills. People are an integral and expensive part of the total system design. II. Determines the customer's quality expectations and establishes policies and procedures to identify and achieve that quality. IV. Determine procedures govern how you process daily transactions, perform the monthly financial close, compare actual spending to what's budgeted and ensure you meet auditor and tax requirements. O l and IV O IV only O Il only O Il and IIIQ8 Which of the following would be distributed to public officials, financial analysts, special-interest groups and influential decision-makers? Select one: a. news release b. byliner c. position paper d. brochureWhich represents what quality management is? a. involves the preparation of a quality management plan that describes the process and metrics that will be used. b. processes that provide confidence that product and service quality are being managed. OC. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. Od.outlines systematic approaches used to improve upon quality assurance and quality control processes e. ensuring quality of a product/service is maintained and defects are appropriately managed. QUESTION 20 What is quality improvement? Oa. Act of overseeing all activities and tasks needed to maintain a desired level of excellence. O b. Processes that provide confidence that product and service quality are being managed. Oc Ensuring quality of a product/service is maintained and defects are appropriately managed. d. Outlines systematic approaches used to improve upon quality assurance and quality control processes. e. Involves preparation of…
- 20_______ A balanced scorecard for measuring company performance a . entails putting equal emphasis on financial and strategic objectives. b . entails putting balanced emphasis on profit and non-profit objectives. c . prevents the drive for achieving financial objectives from overwhelming the pursuit of strategic objectives. d . prevents the drive for achieving strategic objectives from overwhelming the pursuit of financial objectives. e entails creating a set of objectives that is "balanced" in the sense of including both financial and strategic objectives.Select the best answer for the question! 9. What is value to the customer? A. The intangible benefits that can be quantified B. The tangible and intangible benefits that customers obtain at a price that they're willing to pay C. The benefits that the customer can see in a profit and loss statement D. Cash flows generated by the business Mark for revien THE review page5. Which of the following best describes a "sales funnel"? Group of answer choices A sales funnel is the process after a sales is closed where the customer receives the product and begins using it. A process whereby sales decrease over time as if they are going into a funnel. A process of drawing in people who might be good purchasers of your product by first finding out which are interested and have money to spend, then eventually leading them to purchase your product. A sales funnel is used by department stores during key sale weekends. In a sales funnel, each day the price is reduced until the product is finally available at the lowest possible price.