Question 29 of 50 What does it mean to take ownership in customer service? Promise to solve the customer's problem. Accept responsibility for finding a solution. Apologize to the customer to help them feel better. Transfer the customer to the right department. Pre

99) PLEASE HELP ME WITH THIS!! L. Winston Martin (an allergist) has an excellent system for handling his regular patients who come in just for allergy injections. Patients arrive for an injection and fill out a name slip, which is then placed in an open slot that passes into another room staffed by up to three nurses. The specific injections for a patient are prepared, and the patient is called through a speaker system into the room to receive the injection. At certain times during the day, patient load drops and only one nurse is needed to administer the injections. Let's focus on the simpler case of the two--namely, when there is one nurse. Also, assume that patients arrive in a Poison fashion and the service rate of the nurse is exponentially distributed. During this slower period, patients arrive with an interarrival time of approximately 4 minutes. It takes the nurse an average of 2.80 minutes to prepare the patients' serum and administer the injection. a. What is the average…

9. Which of the following personnel routinely change bed linens in long-term care facilities? a) Laundry personnel b) Housekeepers c) Certified nursing assistants d) Nurses

QUESTION 7 A simple visual aid is better to use than one that describes complex relationships between many entities. O True O False

← 10:36 A-✔ MM.. +20 111 111 2010 Yesterday, 19:42 4a) The marketing and sales team for Dapple Corporation feel there is room in the market to introduce alternative designer branded merchandise into its range of laptops. This would mean outsourcing the manufacturing of accessories such as laptop covers. Due to the quick response times required to meet the demands of Dapple's customer orders, the designer brand manufacturer is proposing to set up a new manufacturing business unit close to Dapple Corporation to produce six new designs for designer laptop covers. Operations and purchasing are not convinced this arrangement will be cost effective and so wish to conduct a breakeven analysis of the situation to ensure the designer brand manufacturer's operation is profitable. The fixed costs for rent and labour are £5,000 per month. The Forecasted Sales Price, Variable Cost and Forecasted Monthly Sales Quantity for the six new products are given in Table 3 below. ITEM i Sales Price, S…

Question 6 Which of the following would be considered to have the greatest "lag"? Group of answer choices 5-day Simple Moving Average 10-day Simple Moving Average 50-day Simple Moving Average 25-day Simple Moving Average

during a weekly team meeting dr jones expressed his concerns regarding the decline in patient appointments due to no-shows he's worried how this will impact practice revenue and would like lucy to research the percentage of no-shows over the past few months additionally dr jones has tasked lucy with developing a plan to reduce and manage these appointment no-shows use the following prompts to create your discussion thread post identify the specific ratio lucy should use to determine how appointment no-shows affect the practice explain your answer describe measures lucy can take to reduce appointment no-shows at the medical practice based on your suggestion above discuss two ways lucy could implement these measures to reduce the negative impact that these appointment no-shows have on the office budget

Question 13 of 50 You are responding to a customer on social media. Select two ways that you can respond to the customer that could also help other customers. Share a product recommendation. Add a link to a self-service resource. Copy and paste what you wrote into other replies. Give that customer a credit to their account. Previous Next

What are the most important features that would influence a customer to buy a smartphone?

What are 7 Phrases to Avoid Using in Customer Service?