Question 29 of 50 What does it mean to take ownership in customer service? Promise to solve the customer's problem. Accept responsibility for finding a solution. Apologize to the customer to help them feel better. Transfer the customer to the right department. Pre
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- Please no written by hand solutions In a recent commercial, a weight-loss company featured testimonials touting their “miracle shake” nutritional supplement. Satisfied Customer Time (days) Weight loss (kg) Sarah, from Toronto 30 11 Zack, from New York 45 16 Eli, from Detroit 90 36 Yvette, from Montreal 10 4.5 Lynn, from San Diego 30 8.5 Kulwinder, from Vancouver 60 20 The commercial claims that the miracle shake will provide guaranteed weight loss. a) Use this data to determine the correlation between time on the diet and weight loss (either the Spearman's Rank Coefficient, or the PPMCC, but state which you are calculating. You are welcome to use a spreadsheet). b) Does the correlation imply that the miracle shakes cause weight loss? Identify any possible outliers.What are the steps To answer question 2Sanjeevini is a 100 bed hospital established 10 years ago and is performing well. Now the hospital is facing trouble in sourcing inpatients due to various reasons, one of them being improper inpatient nursing care. So the hospital management plans to intervene to improve the inpatient Care Experience. QUESTION: Develop a questionnaire to study the patient satisfaction in the hospita
- Mitsu and Prerak are researching a topic on use of virtual reality in promoting destination image. They want to float a questionnaire to several respondents to gain their perspective on the topic to be researched. As their supervisor, what are the steps involved in the design of a questionnaire that you will recommend to them. Highlight the characteristics of agood questionnaire to them, before they begin the process of collecting data. (Please do answer in maximum 400 words)Mickey Mouse: To Talk or Not? When Walt Disney created the Disney empire in the 1950s, he forbid its star characters such as Mickey Mouse and Pluto to talk. Mr. Disney thought it would be too difficult to control the service encounters between customers and the Disney characters, and it would ruin the “magic” of Disney. Therefore, Disney characters were trained to gesture and use only their body language to interact and entertain guests. Today, during a meeting of (fictional) senior “imagineering” managers, Mr. Luke Tomas, V. P. of Costume Design, said, “Mr. Walt Disney would not like Mickey Mouse talking if he were alive.” “But Luke, if Mickey speaks it gives us new ways to interact with our guests,” responded Cindy Bridgetown, V.P. of Imagineering, and Luke’s boss. “Cindy, we can’t control the conversation if Mickey talks to guests. Kids and parents are going to get their feelings hurt one way or another. And it’s too demanding on our employees.” Using the “What Do Operations…QUESTION Discovery in the RADAR model involves proactively trying to uncover ethical risk areas that could lead to misconduct TRUE OR FALSE
- 113) Which of the following statements is true about value chain in clinical care? a) Reducing patient waiting time is associated with pre-service care. b) Service Excellence in the patient – Physician interaction is associated with point of service care. c) Identification of target populations is associated with point of service care d) Advertising and promotion is associated with after service care.23 The majority of respondents to a customer satisfaction survey given by an eyeglass store say that, although they like the selection of eyeglasses and the price, the wait for service is too long and the staff seems rude to customers. The eyeglass store’s next step will most likely be to _____. contact the respondents and talk with them individually keep things as they are since customers are happy with the product and price figure out a way to get customer wait time decreased meet with staff to talk about the surveywhat is a Safety observation tour
- The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.Question 6 Which of the following would be considered to have the greatest "lag"? Group of answer choices 5-day Simple Moving Average 10-day Simple Moving Average 50-day Simple Moving Average 25-day Simple Moving AverageWhat are the most important features that would influence a customer to buy a smartphone?