Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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When quoting vehicle modifications, how is an estimate presented to the customer? (30-50 words)
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- Question 5 To move from a 3-Sigma process to a 6-Sigma process, the largest challenge is generally tc O Decrease the process output O Decrease the process variability O Increase the process variability O Increase the process inspectionsarrow_forwardI really need help these questions please 1. As Matilda entered the lawyer's office she was immediately impressed by the plush carpets, the premium quality furniture, and the tasteful art on the walls. She knew this would be the lawyer to handle her crpyto gains and associated tax issues. The well decorated office is focusing on which part of quality (customer satisfaction)? customer support (such as information, warranty, etc) conformance quality (the lawyer's conformance to legal specifications) soundness of legal advice given by the lawyer psychological impressions of the customer 2. Which of the following is an example of type I error? The control chart says the process is in control, and the process is actually in control The control chart says the process is not in control, and the process is actually in control The control chart says the process is in control, and the process is actually not in control…arrow_forwardPerformance standards are the benchmarks against which performance is measured. Question 3 options: True Falsearrow_forward
- 10:27 Bb M QUESTION 2 Consider a one-item survey as follows: Using a scale of 1 – 5 in which 1 = Not as well as I hoped, 2 = Pretty well, 3 = Well, 4 = Very well, and 5 = Crushing it, please indicate how well you are doing so far in your MBA 503 course. 1[] 2[] What type of data does this survey generate? Choose all that apply. 3[] 4[] 5[ ] O Continuous O Ratio Time series O Exponential O Binomial O Interval O Biased O Intersection Union O Hypergeometric O Ordinal O None of the above QUESTION 3 If you have a data set of n items, the data are continuous variables, the data set is unimodal, and the data set is too skewed to use the normal distribution, which probability distribution should you use to calculate probabilities? O Discrete uniform distribution Binomial distribution O Poisson distribution Hypergeometric distribution O Geometric distribution O Uniform continuous distribution O Standard normal distribution O Exponential distribution O Triangular distribution O None of the above…arrow_forwardProblem 13-4 (Algo) There is a 3 percent error rate at a specific point in a production process. If an inspector is placed at this point, all the defects can be detected and eliminated. The inspector would cost $11 per hour and could inspect units in the process at the current production rate of 52 per hour. If no inspector is hired and defects are allowed to pass this point, there is a cost of $12 per defective unit to correct the defects later on. Assume that the line will operate at the same rate (i.e., the current production rate) regardless of whether the inspector is hired or not. a. If an inspector is hired, what will be the inspection cost per unit? (Round your answer to 3 decimal places.) Cost per unit b. If an inspector is not hired, what will be the defective cost per unit? (Round your answer to 3 decimal places.) Cost per unitarrow_forward00 R D Question 32 The control of projects involves close monitoring of which of the following? O quality O budgets costs resources O All of the answer choices are correct. Previous Not saved MacBook Air 08 2$ DD F7 3. % F8 Yarrow_forward
- Which one of the following techniques will help management trace customer complaints directly to the process involved? Question content area bottom Part 1 A. Cause-and-effect diagram B. Quality engineering C. Quality circles D. Specification managementarrow_forwardCase Analysis and Questions Keaty Realty Jim Keaty, the owner of Keaty Real Estate in LaFayette, Louisiana, is always looking for better ways to sell property. Keaty says the biggest challenge he and his agents have is converting leads (people they contact)—that is, getting them to say “yes” to either buy or sell real estate with the company. More leads aren’t necessarily better. Quality leads are. In other words, you want to find the “hot” leads—people who are definitely thinking about selling their homes, not just kind of thinking about it. Trying to find the five or six deals that are going to close in a month out of 1,000 not-so-good leads is much harder than trying to find five or six deals that will close out of 100 good leads, says Keaty. This is definitely true when you’re trying to find people who are willing to sell their property. Sure, you can make a lot of phone calls to people you know or are acquainted with. You can contact local homebuilders, who will usually pay…arrow_forwardCase Part B: Patient Satisfaction Thirty patients who check out of the Metropolitan General Hospital each week are asked to complete a questionnaire about hospital service. Since patients do not feel well when they are in the hospital, they typically are very critical of the service. Management recorded the number of patients who indicated dissatisfaction of any kind with the service for each 30-patient sample for a 16-week period (see Excel file, Hospital Case Part B spreadsheet). Perform a data analysis for the Hospital. Prepare a report that summarizes your findings and recommendations. Include the following: Questions for Part B: 1. What type of control chart would you use to monitor customer satisfaction at the hospital? 2. Construct the appropriate three-sigma control chart. 3. What comments can you make about the results of the questionnaire? Does the current process appear to be in control? Explain.arrow_forward
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