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Philibert Enterprises Inc is a manufacturing and distribution company that is engaged in
supplying exotic Caribbean Food products of high quality for the European and North
American markets. The Product Quality and consistency of supplies of the product are two
critical success factors. Philibert Enterprises Inc. has been using its website as its principal
point of contact for its customers It recently won a major contract to supply the Marks&
Spencer chain in the UK, where persons of Caribbean origin are a significant group in the
population. This is in addition to the growing popularity of Caribbean Cuisine
internationally. High productivity levels are necessary to meet the product quality and
delivery time requirements. The Marketing Manager is expected to work closely with the
Human Resource Manager to develop a reward system that will enable greater reliability
with respect to response time and assure quality and compliance with HACCAP1
requirements.
Note: 1HACCAP, Hazard Analysis Critical Control Point (HACCP) is a systematic preventive approach to food safety and pharmaceutical safety that addresses physical, chemical, and biological hazards as a means of prevention rather than finished product inspection. HACCP is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCPs) can be taken to reduce or eliminate the risk of the hazards being realized. The system is used at all stages of food production and preparation processes including packaging, distribution, etc.
Question 1. Whether and why the Reward Plan should be team based or individual based. The criteria by which performance will be judged and how this will be communicated and disseminated to supervisors for onward transmission to the general staff. List at least Five criterias.
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