Match the Following...: Group of answer choices Business-2-Customer (B2C) [ Choose ] Customer Engagement [ Choose ] Customer Satisfaction [ Choose ] Customer Service [ Choose ] Customer Support ( choose) 1. the capacity to properly manage customer sentiments toward their overall shopping experience. 2. the capacity to sell products and services directly to customers within a marketplace. marketing class 3. the capacity to establish a relationship overtime with the customers instore or online. 4. the capacity to solve problems of customers when things go wrong. 5. the capacity to assist customers through out their shopping experience to ensure their needs has been met
Match the Following...: Group of answer choices Business-2-Customer (B2C) [ Choose ] Customer Engagement [ Choose ] Customer Satisfaction [ Choose ] Customer Service [ Choose ] Customer Support ( choose) 1. the capacity to properly manage customer sentiments toward their overall shopping experience. 2. the capacity to sell products and services directly to customers within a marketplace. marketing class 3. the capacity to establish a relationship overtime with the customers instore or online. 4. the capacity to solve problems of customers when things go wrong. 5. the capacity to assist customers through out their shopping experience to ensure their needs has been met
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Match the Following...: Group of answer choices Business-2-Customer (B2C) [ Choose ] Customer Engagement [ Choose ] Customer Satisfaction [ Choose ] Customer Service [ Choose ] Customer Support ( choose)
1. the capacity to properly manage customer sentiments toward their overall shopping experience.
2. the capacity to sell products and services directly to customers within a marketplace.
marketing class
3. the capacity to establish a relationship overtime with the customers instore or online.
4. the capacity to solve problems of customers when things go wrong.
5. the capacity to assist customers through out their shopping experience to ensure their needs has been met.
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