Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Question
Assume that you are a manager in a manufacturing company. You were asked to choose and develop one of following products:
i. Vacuum cleaner
ii. Smart phone
iii. Passenger car
(a) Please state and elaborate, 5 (Five) customer characteristics and 5 (Five) technical engineering requirements based on chosen product.
(b) Please develop complete House of Quality (HOQ) based on chosen product
(c) Please evaluate and explain the importance findings of HOQ that you developed in Question 1(B)
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