You bought a smartphone 2 months ago, but you are not happy with it.Write a letter of complaint, explaining when you purchased it, what the problem is and what response you would like. Look at the useful phrases below. Useful language box • I am not satisfied with ... ., because • The main problem is... • In addition to this problem, • Furthermore, Firstly / secondly /thirdly / finally / To sum .... .... .. up • I look forward to a quick response. • I thank you in advance for your quick reply. • I would like .. • A replacement / a full refund ..... ..... Dear sir/madam, (complaint) I am writing with regard to (the model of phone), which I purchased on (date) (name of shop/place). at
You bought a smartphone 2 months ago, but you are not happy with it.Write a letter of complaint, explaining when you purchased it, what the problem is and what response you would like. Look at the useful phrases below. Useful language box • I am not satisfied with ... ., because • The main problem is... • In addition to this problem, • Furthermore, Firstly / secondly /thirdly / finally / To sum .... .... .. up • I look forward to a quick response. • I thank you in advance for your quick reply. • I would like .. • A replacement / a full refund ..... ..... Dear sir/madam, (complaint) I am writing with regard to (the model of phone), which I purchased on (date) (name of shop/place). at
Chapter16: Managerial Communication
Section16.2: Types Of Communications In Organizations
Problem 2CTQ: How would you communicate to a colleague that is sending too many FYI e-mails, sending too may...
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While writing a complaint letter, one must include the followings points:
- define the problem and the result they want
- write important dates, for example when the goods or services have been purchased and when the problem befell
- categorize what action what actions need to be taken to resolve the problem
- wait for a resolution in a reasonable time
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